ROLE SUMMARY:

The “Technical Recruiter” shall be responsible to forecast and identify hiring needs, pipeline the talent, sourcing relevant profiles through multiple platforms, and screen them by collaborating with hiring managers to set realistic technical requirements and approach them in a timely manner. The incumbent shall also be responsible to make sustainable relationships with national and international placement centers, recruiters, recruitment firms, and internal and external stakeholders, and ensure to register the company on all relevant hiring portals or sites for better reach.

DUTIES AND RESPONSIBILITIES:

• Plan, assist, and execute end-to-end recruitment processes to ensure a positive experience for the candidate and the company
• Ensure smooth coordination with the concerned Line Manager/ Head of the department to fill in the vacant technical/non-technical positions within the specified “Time to Fill” KPI
• Ensure that the concerned line manager has correctly initiated the job requisition request
• Source qualified candidates for International and Local positions via job sites/ boards/ portals, networking groups, and online channels such as LinkedIn and other professional networks
• Maintain accurate tracking of the candidate on the “Applicant tracking sheet” for International and national positions
• Batch creation of the qualified pool of candidates against vacant position/s and maintaining backup for all positions
• Ensure close coordination with the candidates throughout the process to know about the clear expectations of both parties (the Candidate and the Company)
• Maintaining the documentation of the entire recruitment process against each vacant position
• Prepare structured screening interview questionaries’ for vacant position/s
• Plan and conduct orientation sessions for all the new employees
• Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field
• Perform all major/minor responsibilities assigned by the line manager/ Department head

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Business administration from an accredited university
• Must have overall 2-4 years of experience in a similar capacity. Prior experience in the telecom industry would be a plus
• Thorough understanding of technology, technical, roles, and technical skills
• Proficient with Microsoft Office Suite or related software
• Prior expertise in ATS
• Excellent written and verbal communication skills are a must
• Flexible with working in different time zones
• Must be good at cross-cultural communication and coordination
• Hands-on experience with official documentation and record keeping

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The MTO will be responsible to assist the line manager in executing credit risk functions for the organization in line with the designed policies and manuals, along with adhering to the best international and market practices. If you are willing to learn in a conducive environment under the supervision of senior professionals, then APPLY NOW to join our team.

JOB DESCRIPTION:

• Timely Credit Rating of all the new and existing customers based on defined format and procedures
• Historical analysis of the overdue accounts, collections efficiency, default concentrations, recoveries made against doubtful cases, and root cause analysis of defaulted entities to propose suitable recommendations for improvement purposes
• Pro-active credit management by analyzing traffic management, payment cycle, etc.
• Ensure accurate credit limits are updated in the system
• Assist in the establishment of a framework for the governance of credit risk through the implementation and ongoing review of policies, procedures, and agreements
• Periodic review of collection & default management strategies as per guidelines of credit policy /manuals
• Regularly compile/consolidate scheduled & unscheduled periodic reports of credit risk for senior management
• Update the reporting requirements in light of changing market dynamics to strengthen the reporting framework and presentation formats for credit analysis
• Liaising with the relevant stakeholders to resolve any issues that may arise

JOB SPECIFICATIONS:

• ACCA/ACMA affiliate or MBA(Finance) from an accredited university
• Fresh in experience

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The MTO will be responsible to assist the line manager in executing billing and dispute functions for the organization in line with the designed policies and manuals, along with adhering to the best international and market practices. If you are willing to learn in a conducive environment under the supervision of senior professionals, then APPLY NOW to join our team.

JOB DESCRIPTION:

• Timely billing of all the new and existing customers based on defined format and procedures
• Historical analysis of the overdue accounts, collections efficiency, and default concentrations, recoveries made against doubtful cases, and root cause analysis of defaulted entities to propose suitable recommendations for improvement purposes
• Pro-active dispute management by promptly highlighting any differences that arise
• Ensure accurate billings are done
• Assist in the establishment of a framework through the implementation and ongoing review of policies, procedures, and agreements
• Periodic review and upgradation of dispute handling strategies as per guidelines of policy /manuals
• Regularly compile/consolidate scheduled & unscheduled periodic dispute registers for senior management
• Update the reporting requirements in light of changing market dynamics to strengthen the reporting framework and presentation formats for billing and dispute analysis
• Liaising with the relevant stakeholders to resolve any issues that may arise

JOB SPECIFICATIONS:

• ACCA/ACMA affiliate or MBA-Finance looking to have a good learning experience in the area of credit and billing
• Fresh in experience

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The ideal candidate for this position must have hands-on experience in the implementation of ERP, billing, dispute management, credit risk & analysis, and reviewing the agreements (finance perspective). If you are good at working capital management, dispute handling, billing, and reconciling various systems then APPLY NOW to join our team.

DUTIES AND RESPONSIBILITIES:

• Provide administrative support to the LM for handling all administrative matters related to the ERP implementation project. Write up the policy/process documents
• Preparing and managing the ERP implementation worksheet, keeping track of all user queries registered with the solution provider. Prepare new or/and update existing process flowcharts
• Manage data conversion from legacy software to ERP platform. Document all go-live issues, develop the required reporting framework
• Follow up with the ERP vendor/consultant, and POC for all issues and work closely with all stakeholders to resolve all outstanding matters
• Timely renewal of all credit ratings and providing credit rating of new carriers/customers
• Providing feedback on carrier agreements with a special focus on credit protection language
• Ensure timely and accurate billing for all business divisions
• Manage disputes and ensure to achieve the KPIs set forth
• Hands-on experience in business process review with a proven track record of preparing, reviewing, and implementing a process or policy
• Well-versed in preparing impactful presentations & insights for management
• Perform other duties within the same capacity as assigned

JOB SPECIFICATIONS:

• ACMA, ACCA, CA, or MBA Finance
• Must have overall 6+ years of diverse industry experience, 3-4 years at a similar capacity
• Hands-on with advanced level knowledge of spreadsheets to create dynamic spreadsheet models
• Professional communications skills
• Good listener with the ability to critically evaluate a business case
• Confident to work with senior management
• Excellent time management skills to meet deadlines
• Proactive Team player
• Excellent command on MS office

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The Senior NOC Engineer is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom Client NOCs and Messaging Business Units, spanning the entire Solutions Global footprint.

DUTIES AND RESPONSIBILITIES:

• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
• Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
• Follow-up with responsible departments for resolving escalated/pending alarms.
• Logging of Tickets on the Ticketing System
• Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards
• Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
• Preliminary investigation, classification, and acknowledgement to the respective clients, of all opened tickets as per SOP
• Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis
• Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution
• Assistance in technical operations, maintenance, clients’ installations, and upgrades 24x7 activities, such as but not limited to:
• Assistance in UAT and migration
• System Health Monitoring
• Execution of minor / routine technical activates

JOB SPECIFICATIONS:

• Degree in Computer Science, Information Technology, Engineering or equivalent from accredited University. Certification in Linux administration
• Minimum 3 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
• Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms
• Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark
• Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
• High Proficiency in English (both written and verbal)
• Ability to work in a fast-paced environment
• Willing to learn new technologies
• Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
• Able to work on his/her own initiative
• Interpersonal skills
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be responsible for the end-to-end recruitment and selection programs for the company. you will be responsible for finding, recruiting, hiring and retaining talented candidates. The incumbent oversees the relationship with the all departments to fulfil the recruitment need

DUTIES AND RESPONSIBILITIES:

• Plan, assist and execute end-to-end recruitment processes to ensure a positive experience for the candidate too
• Ensure smooth coordination with the Line Manager/ Head of the department to fill in the vacant position within specified ‘Time to Fill”
• Create and post new job requisitions
• Ensure close coordination with the candidates throughout the process to know about the clear expectations of both parties, Candidate and Line manager too
• Source qualified candidates for International and Local positions via job sites, online channels, such as LinkedIn and other professional networks
• Maintain accurate tracking of candidate on “Applicant tracking sheet” for International and national positions
• Proper folder creation on official company’s tool against each vacant position for batch creation and sharing with the concerned Line manager as per the process
• Create job descriptions and interview questions that reflect the requirements for each position
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Keep record of all forms, tests/ questionnaires utilized throughout the talent acquisition and onboarding process to share with concerened Line manager and Line manager

JOB SPECIFICATIONS:

• Master/Bachelor's Degree in Business administration majors; Human resources, Marketing from accredited university
• Must have done internship in relevant role
• Knowledge of Applicant Tracking Systems would be a plus
• Experience or knowledge of using LinkedIn Talent Solutions to proactively source candidates would be a plus
• Strong verbal and written communication skills is mandatory

KEY PERFORMANCE INDICATORS:

• Time to fill
• Onboarding and orientation
• Optimization and transformation in international/local hiring process
• Connection building

CONTACT WITH OTHERS:

• INTERNAL    :   Every Dept. in the origination
• EXTERNAL    :  

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The job responsibility will be to achieve target through your team within an assigned time period, managing and mentoring the commercial team. The person in this role must have good eyes on the current trends and future forecasting of the market, directs the department accordingly and devise the strategy to increase overall company growth through sales.

DUTIES AND RESPONSIBILITIES:

• Setting up strategies to attain set margins and drive business
• Setting SMART sales targets with Go and Get It” Attitude & achieving annual margins sets by the company
• Finding new destinations where company can have strategic advantage through management contacts
• Acquiring information of possible prospective customers and analyzing the available information against company’s standards and offerings
• Develop relationships with key buyers/customers & inculcate same approach to achieve the same relationship
• Present Innovative ideas that suggests new service offerings, leading to new and improved revenue opportunities for the business as well as a competitive advantage
• Conducts proactive sales activities, including pre and post-sales service requirements
• Imparting relevant field knowledge among the team
• Team involvement in all departmental activities including planning, execution and follow up
• Developing the sales culture of putting in hard grind day in day out
• Ensure continuous products development with competitive edge
• Ensure close coordination with relevant departments for smooth management of business processes
• Accept responsibility for success and failures
• Significant understanding of business decisions
• Clearly communicates what is expected from team members

JOB SPECIFICATIONS:

• Masters Bachelor’s in Business from an accredited university.
• 6 years of relevant experience.
• A2P Messaging market knowledge is a plus, especially in MENA & Europe region
• He/she should be a sales champion themselves and must have the required personality to get 100% out of his/her team.
• The candidate should have a clear understanding of running a high performance sales team.
• Excellent command on MS Office suite

KEY PERFORMANCE INDICATORS:

• Sales Forecasting
• Target achievement
• YOY/MOM Revenue & Margin growth
• Team management
• Analytical Skills

CONTACT WITH OTHERS:

• INTERNAL    :   NOC, Finance, Admin, HR
• EXTERNAL    :  AM’s & NOC Department of customers/Suppliers

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be responsible to assist Senior Executive-Compensation & Benefits in planning, designing, implementation and compliance of compensation & benefits program. Maintaining accurate and timely record of Comp & benefits program.

DUTIES AND RESPONSIBILITIES:

• Assist in smooth processing, execution and data maintenance of Group Health & Insurance programs
• Update details of new joiners on EOBI portal
• Maintain employee attendance record as per the company’s policy & procedure
• Maintain employee files in hard & soft copy
• Maintain record of all Comp & Ben programs in hard and soft copy with zero error
• Manage and maintain accurate record of OPD claims while ensuring compliance of company’s OPD policy
• Researches and compares incentive/benefits plans offered by demographically comparable organizations, makes recommendations for improvements
• Assessment of the employees' needs by means of different elevation methods and techniques
• Assist in monthly payroll data and compliance to the EOBI
• Assist in conducting employee satisfaction surveys
• Performs other related duties as assigned
• Performs other major/minor tasks as per the job need or instructed by the line manager
• Coordinate with Finance department to ensure smooth coordination and accuracy in company’s financial data/reports

JOB SPECIFICATIONS:

• Masters or Bachelor’s degree in HR from an accredited university
• 3-6 years of experience in IT/Telecommunication industry at similar capacity
• Professional level command on MS Office
• Knowledge of workforce management portals/tools
• Flexible to work with cross-cultural teams and in different time zones
• Excellent interpersonal, presentation and analytical skills
• Critical thinking approach and team player is a must

CONTACT WITH OTHERS:

• INTERNAL    :   All departments as per need
• EXTERNAL    :  Third parties (i.e. insurance companies, EOBI & Social Security institutes, PASHA)

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be primarily responsible to work revamping the finance function by implementing an off the shelf or bespoke accounting system fully integrated with existing softwares. He/she will be required to review the business processes and prepare detailed document with complete structure for overall finance organization and CRM to track KPIs. Preparing a detailed RFP/RFQ in first three months to source or onboard a software solution that best fit the organization needs. Responsible to track the project time line for test run and go live.

DUTIES AND RESPONSIBILITIES:

• Preparing design structure and transaction flow charts after taking feedback from the teams
• Working closely with stakeholders to understand the system integrations requirement
• Preparing need assessment document with objective to have efficient process with reliable and timely reporting
• Preparing detailed budgets for the required resources, presenting the same to management for approval
• Preparing detailed RFP/RFQ/EOI document for technology partners
• Preparing a scoring model to evaluate that RFP/RFQ/EOI to find out the best fit solution
• Comparing the submitted proposals on cost & quality metrics
• Working as bridge between end user and technology partner to smoothly deliver the project
• Managing and documenting the test run and training the users
• Managing, documenting and solving the post implementation issues
• Work as transformation partner for continuous improvement in the system

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree (preferably in Finance or IT), ACA, ACMA or ACCA
• Must have overall 4-5 years of software implementations, solving pre and post implementation issues
• Tech-savy and fascinated to learn how to translate business processes and requirements to bring operational synergies
• Wellversed with integration of different plateforms through APIs
• Hands-on with advanced level knowledge of different tools and methodologies used in implementations
• Good written communications skills with proven track record of document/policy write up
• Good listener with the ability to critically evaluate a business process
• Confident to work with senior management
• Excellent time management skills to meet deadlines
• Proactive, team player dynamic, encouraging and not afraid to be outside of comfort zone.
• Excellent command on MS Office suite

KEY PERFORMANCE INDICATORS:

• All deadlines should be met with high quality
• Timely escalation of issues with a proactive approach
• Analyze the existing business process, work diligently to achieve operational excellence across the organization

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The role might lead to permanent job provided that incumbent prove this during his/her first three months that he/she is best fit for the organization and the role. The incumbent would be responsible for recording transactions in accounting system for any assigned customer. This role will be reporting to Asst. Manager Finance

DUTIES AND RESPONSIBILITIES:

• Recording all transactions in accounting system on timely basis
• Keep record of all accounting documents in a systematic manner in soft & hard form as per requirement
• Assist in preparation of monthly reports as per regulatory framework
• Correspondence with clients/vendors and addressing their queries in a timely manner
• Responsible for timely month end closing in record to report cycle as per reporting calendar
• Preparation of Bank Reconciliation Statement and Customer/Vendor Reconciliation & management
• Any other task assigned by the line manager

JOB SPECIFICATIONS:

• MBA/M. Com or fresh ACCA affiliate or ACMA from accredited university.
• Fresh in experience

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The NOC Engineer is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom client NOCs and Messaging Business Units. Spanning the entire system.

DUTIES AND RESPONSIBILITIES:

• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
• Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
• Follow-up with responsible departments for resolving escalated/pending alarms.
• Logging of Tickets on the Ticketing System
• Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards
• Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
• Preliminary investigation, classification, and acknowledgement to the respective clients, of all opened tickets as per SOP
• Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis
• Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution
• Assistance in technical operations, maintenance, clients’ installations, and upgrades 24x7 activities, such as but not limited to:
• Assistance in UAT and migration
• System Health Monitoring
• Execution of minor / routine technical activates

JOB SPECIFICATIONS:

• Degree in Computer Science, Information Technology, Engineering or equivalent
• Certification in Linux administration
• Minimum 2-year 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
• Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms
• Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark
• Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
• High Proficiency in English (both written and verbal)
• Ability to work in a fast-paced environment
• Willing to learn new technologies
• Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
• Able to work on his/her own initiative
• Interpersonal skills
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)

KPIs:

• Ensure 99.9% uptime application
• Escalating issues 24/7 until resolution is met

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

If you are an energetic and passionate sales resource, then we are definitely looking for you. The role is ideally suited for someone who loves to take challenges that promise to dwell upon innovation and modernization. The role also presents interesting challenges, newer problems to solve and adopt modern ways of work. Sales lead generation & data gathering is a key part which is to start from scratch to develop the market.

DUTIES AND RESPONSIBILITIES:

• Customer development, sales lead generation and revenue growth
• Follow the route to capture each market segment
• Identification of tier wise opportunity in market – tapping each tier to generate sales leads
• Relationship management and retention of customers
• Follow route to market strategy and designated route
• Drive sales through KPI’s management – build a performance driven sales culture
• Categorization of potential customer, customer segmentation and building relationships with every account
• Credit management and risk minimization keeping in view potential of respective account
• Effective utilization of sales tools for maximizing sales and achieving targets
• Engaging himself to capture on job market data / client information as a part of sales process
• Periodic market research and competition analysis
• Ensure data integrity with respect to customer and market.

JOB SPECIFICATIONS:

• Masters/ Bachelors degree in Business (Majors- Sales and Marketing)
• 1-4 years of relevant work experience in sales
• Must have on ground sales experience of twin cities market
• Must have strong market relations
• Must know how to use sales app in mobile device
• Ability to develop and manage market network
• Should have strong negotiation & communication skills
• Excellent presentation skills with the ability to establish effective relationships with the market

CONTACT WITH OTHERS:

• INTERNAL    :    Sales – Operation – Finance
• EXTERNAL    :  Customer and Market

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Passionate “Corporate sales manager” is required to build and maintain positive relationship with high-value accounts. The ideal incumbent shall be the high-performing individual who shall devise a practical plan and right channel strategy for customer acquisition and ensuring revenue growth. Clients visits and proposal meetings with customers shall be mandatory to achieve targets. The incumbent shall be responsible for maximizing sales, crafting sales plans and presenting those plans to the HOD.

DUTIES AND RESPONSIBILITIES:

• Develop robust corporate plan to target corporate segment specifically to SMS market.
• Deliver sales pitches and presentations to clients, highlighting the benefits of a product to influence purchase
• Contact customers via emails and phone calls to schedule in-person meeting for demos
• Communicate with customers to identify their requirements and assist them with selecting appropriate products that meet their specifications
• Motivate and guide sales teams to improve performance and achieve set goals
• Monitor the activities of sales personnel to assess performance and productivity
• Assign and designate sales quotas and territories to staff according to individual potential
• Collaborate with marketing & sales team to develop and implement plans effective for enhancing sales and overall company performance
• Initiate market surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide daily reports to the line manager
• Ensure provision of proper after sales support and services to the clients
• Prepare and present periodic budgets/sales forecast to the line manager and senior management
• Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Business Administration, majors in Marketing from accredited university.
• Must have overall 06 years of experience in sms or telecom industry, 2-3 years of skills at similar capacity
• Must have expertise on excel, PowerPoint and sales automation tool.
• Must have knowledge of area, corporate segment for twin cities
• Ability to communicate clearly
• Should have skills to convince and negotiate
• Excellent presentation skills with the ability to facilitate the customer queries

KEY PERFORMANCE INDICATORS:

• Potential corporate customers (Islamabad / Rawalpindi)
• Customer acquisition
• Customer retention
• Volumes and value delivery

CONTACT WITH OTHERS:

• INTERNAL    :    Sales – Operation(Technical) – Finance – Marketing
• EXTERNAL    :   Customers – Stakeholders – PTA – Operators

LOCATION

• Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The “Service Center Engineer” will be responsible for Handling Basic Tickets as per in house Applications/Systems basic understanding, respond to Customer’s requests raised via email

DUTIES AND RESPONSIBILITIES:
CUSTOMER SUPPORT:

• Respond to Customer’s requests raised via email
• Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards
• Handling basic Tickets as per in house Applications/Systems basic understanding
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis

NMS MONITORING (BASICS):

• Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams
• Investigate and compile data on repetitive alarms
• Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead
• Follow up with responsible persons for resolving escalated/pending alarms

JOB SPECIFICATIONS:

• Bachelor’s degree in BSCS, BSSE, Telecom Engineering from accredited university
• Microsoft Excel/Word proficiency, Good English Communication, Professional Email ethics
• ITIL (Incident/Change Management) understanding, Understanding/Skills in Networks/GSM/SS7 (particularly SMS) is a plus
• Up to 1 year 1st line support / Customer Support experience in IT/Telecom Industry’s Operations

LOCATION

• Islamabad

ROLE SUMMARY:

Reporting to the Quality Assurance Manager, the Back-End QA Engineer will work within the Technology Department of Zeta. They will be responsible to ensure that test automation targets and measures are achieved. Works closely with Software Developers, Product Owner, Stakeholders, architecture and Operations teams and any other department affected by the product under test. Understand all the aspects of the business that the product under test is connected to. Implements (either through scripting or programming) Automated Test Cases based on test case definition. The incumbent will be responsible to generate, evaluate and publish automated reports. Contributes to maintain a productive and collaborative work environment.

DUTIES AND RESPONSIBILITIES:

• Responsible for testing complex features which includes
• Collect, identify and document testing requirements
• Create and maintain test specifications and test plan documents
• Design the test scenarios with complete understanding of the end to end solution and customer use cases
• Configure the environment to run the tests
• Develop automated tests based on the test specifications and test plans
• Run manual tests to reach testing completeness
• Collaborate with other teams to analyses any software defects
• Report such defects accurately including all the steps and information require to replicate the issues identified
• Continuously review and improve the tests
• Provide realistic estimates for deliverables while ensuring that projects remain on target to meet agreed deadlines
• Ensure that requirements stated in Product Design document are correct, unambiguous, and verifiable
• Co-ordinate with product owners and development teams to ensure the qualitative delivery of the systems to be developed and according to the specified requirements
• Responsible for testing both Functional and Non-Functional Requirements
• Benchmark best practices as part of quality process management and improvements
• Maintain and improve test frameworks to satisfy automation and reporting
• Interact with various stakeholders to simulate customer scenarios which help validate the product
• Work effectively in a fast-paced and constantly changing environment
• Communicate effectively with all stakeholders
• Delivers in accordance with agreed scope, acceptance criteria, time, financial and quality measures
• Reports and escalates in a timely manner during project
• Identify risk in his/her business and take responsibility for reporting risks in a timely, open and appropriate manner

JOB SPECIFICATIONS:

• Passion for QA and knack for identifying test that break code
• First or Post-Graduate Degree in Computer Science, IT, Engineering or equivalent with 4 years plus experience in similar role
• Experience in use of Selenium, Jmeter, Postman, Cucumber and other testing frameworks
• Working experience testing high throughput applications using RabbitMQ, Kafka, Redis, Memcached
• Working experience with programming languages such as Java, C++ and strong grasp of operating systems concepts
• Strong understanding of algorithms and data structures
• Ability to understand and learn complex protocols
• Understanding of database fundamentals and SQL Querying
• Familiarity scripting languages, such as Python, Perl, PHP or Bash
• Programming experience on Linux / UNIX environment
• Working Knowledge of Docker or any other containerization technology
• Prior experience in testing enterprise Back-End applications/micro services
• Excellent interpersonal, written and oral communication skills. Ability to collaborate effectively with inter-disciplinary teams and management
• Fosters an environment of teamwork and encourages innovation
• Motivated self-starter, with a high capacity for rapid learning and meticulous attention to detail
• Basic knowledge of TCP/IP fundamentals
• Knowledge of international IT and Mobile Telecom standards and protocols – Signaling System No. 7 (SS7), DIAMETER, SMPP, IMS will be considered as an asset
• Strong work ethics – with a passion towards achieving high precision and quality of work produced. Reliable time keeping and attendance.

INTERPERSONAL SKILLS:

• High level of initiative and self-motivated
• Team player
• Strong analytic skills
• Excellent attention to details
• Result oriented.
• Excellent interpersonal and communication skills (verbal & written) and fluency in English to facilitate communication with colleagues and external parties.
• Motivated, self-starter, problem solver with the ability to work independently.
• Ability to successfully work under tight project deadlines

LOCATION

• Islamabad

ROLE SUMMARY:

The “HR Executive” is responsible to optimize and bring efficiency in HR operations, functions and system management. Manage and administrator employee lifecycle to systemize & automize the HR processes. The incumbent must be a people’s person, good listener and detail oriented to keep a record of confidential data by ensuring secrecy at all levels.

DUTIES AND RESPONSIBILITIES:

• Manage and improve daily operations of the HR department
• HR processes re-engineering
• Maintain & organize HR data base as per ISO standards to ensure correct record keeping of all employees and employment related information as required
• Ensure employee profiles are maintained in soft copy and hard copy as well
• All required documents as per the checklist & company policy should be attached in each employee profile
• Learn, manage and participate in Training & development activities/programs, compensation & benefits processing, employee career developmental plans, employee onboarding and orientation process, organizational development plans and etc.
• Review and analyze organizational policies, compensation and benefits & employee progression plans
• Ensure flawless performance management system and processes
• Prepare reports of bonus calculations and process disbursement after HOD’s approval
• Maintain attendance record of all employees and automate attendance management system as per the policy and legal requirements
• Ensure error free attendance record, promote discipline and punctuality among employees
• Keep latest knowledge of national & international employment laws and policies
• Measure employee retention and turnover rates
• Keep latest Pasha/relevant salary surveys record and prepare reports for salary surveys
• Learn and develop HR procedures, implement best HR practices and optimize HR functions
• Monitor and improve CSR activities & initiatives
• Participate in organizing and executing employee engagement activities and official events
• learn and acquire knowledge of Standard Operating Procedures & departmental KPIs for better execution of the departmental duties
• Manage T&D, employee engagement, annual events budget
• Learn and follow official written and verbal smooth coordination within the department/company to eliminate communication barriers
• Prepare and get employment/services contracts signed by all eligible candidates after line manager/HOD’s approval, as per the company policy and official procedure, by ensuring its document control mechanism
• Prepare and issue letters after line manager/HOD’s approval as per the company policy and procedure
• Prepare drafts and circulate official circulars, notices and announcements on time
• Facilitate in ISO audits
• Any major or minor duty assigned by the line manager /Head of the department

JOB SPECIFICATIONS:

• Masters/ Bachelor’s degree in HR from HEC recognized university
• Must have at least 2-4 years of experience, 1-2 years of experience in IT/Telecom services industry at similar capacity
• Must have expertise on MS Office
• Must have knowledge of ERP/Workspace software’s
• Ability to work in fast paced environment
• Should have ability to work on close deadlines
• Flexible to work on cross-cultural time zones
• Excellent presentation skills

KEY PERFORMANCE INDICATORS:

• Absenteeism rate – Evaluate the engagement of employees
• Overtime Hours- evaluate employee’s workload
• Training cost – Evaluate the investment in employees
• Employee Productivity – Track effectiveness of workforce
• Average time stay – Track and improve employee stay in company
• Talent management & satisfaction – Track employee satisfaction at job role /work environment/culture

CONTACT WITH OTHERS:

• INTERNAL    :    All departments as per need
• EXTERNAL    :   Third parties (i.e. recruiter, insurance companies, EOBI & Social Security institutes, PASHA)

LOCATION

• Islamabad

ROLE SUMMARY:

Management Trainee Officer role is a 6 months comprehensive training program that helps individual in gaining knowledge and experience. The candidate receives training in all the aspects of the department including Marketing, coordination, employee data management, compensation & benefits & bringing innovation. The candidate will be responsible for planning social media calendars, creating social media posts, and assisting the HR Team to plan engagement activities while considering cost effectiveness, brainstorming campaigns.

DUTIES AND RESPONSIBILITIES:

• Completing the tasks and duties assigned during the course of training Period.
• Observe and learn from experienced workers to acquire knowledge of standard operating procedures for better execution of the departmental duties.
• Working in teams to achieve higher goals.
• Maintaining office culture.
• Providing quality work.
• Maintaining professional relation with the customers.
• Coordinating with each other so that there are no communication barriers.
• Establish and maintain good relations with the internal and external stakeholders and vendors.
• To prepare a written summary/report about the training he/she had gone through in that specific department or area

KEY PERFORMANCE INDICATORS:

• Sales Lead Generation
• Tele-sales
• Analytical Skills
• Up –selling
• Key customer Management
• Relationship Building

CONTACT WITH OTHERS:

• INTERNAL    :   Sales team / Business development / Digital Marketing
• EXTERNAL    :   Corporate Customers / Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA, BBA, B.com
• Experience(Min. years)   :    2-3+ years in Tele-sales / Business Development

CANDIDATE SPECIFICATIONS:

The candidate should have a clear understanding of business development through tele-sales, customer’s management, up-selling, sales lead generation through calls and emails.

LOCATION

• Islamabad

ROLE SUMMARY:

Approaching potential customers through calls and emails. Sales lead generations, Up-selling, relationship building with current and prospective customers, Customer analysis, competition information.

DUTIES AND RESPONSIBILITIES:

• Monthly sales target achievement – revenue and volume generation
• Finding and maintaining a data base of customers, addresses, contact etc.
• Finding potential customers (Corporate accounts) through internet, social media and valuable sources.
• Generating sales from prospective and current customer(top-ups) in order to achieve daily sales target
• Maintaining a record of customer feedback and sharing it with core sales team
• Generating sales through cold calling
• Maintain a long term relationship with customer
• Emailing and calling to prospective clients using a data base to conversion and selling
• Responding to queries from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls/emails and sales and record useful information
• Maintaining a record of competition, SMS industry comparison and analysis
• Coordination with telecom operator’s team in order for smooth campaign execution
• Coordination with sales team to handover them the sales lead in order to close the complete sales loop.
• Coordination with digital marketing department for sales lead generation.

KEY PERFORMANCE INDICATORS:

• Sales Lead Generation
• Tele-sales
• Analytical Skills
• Up –selling
• Key customer Management
• Relationship Building

CONTACT WITH OTHERS:

• INTERNAL    :   Sales team / Business development / Digital Marketing
• EXTERNAL    :   Corporate Customers / Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA, BBA, B.com
• Experience(Min. years)   :    2-3+ years in Tele-sales / Business Development

CANDIDATE SPECIFICATIONS:

The candidate should have a clear understanding of business development through tele-sales, customer’s management, up-selling, sales lead generation through calls and emails.

LOCATION

• Islamabad

DUTIES AND RESPONSIBILITIES:

• Monitoring of all IT equipment Local and Offshore.
• Renew IT registrations proactively. (PTA, PSEB, CVAS, IP Whitelisting etc.)
• Installation / configuration of computer hardware, operating systems and applications.
• Monitoring daily IT operations, including server hardware, software and operating systems.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Replacing parts as required
• Ensure all the CCTV surveillance security cameras and its network, recordings are up and in running condition.
• Fully support, configure, maintain and upgrade local and production servers on remote locations.
• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Responsible for Domain, Wi‐Fi, and Storage Network.
• Performs staff training in the operation of computer hardware and software.
• Perform disaster recovery operations and data backups when required.
• Maintains an awareness of the developments and innovations in technology.
• Effectively use and manage E‐ learning tools and incorporate them in IT.
• Determine and troubleshoot technology services for users.
• Responsible for Firewall, Routers and Switches configuration/maintenance.
• Coordinate and collaborate with Line Manager for technical issues/solutions.

REQUIRED SKILLS:

• Must have hands-on experience on Active Directory
• Must have worked on ROAMING Profiles
• Should have worked in a high availability environment
• Should be familiar with securing a network
• CCNA, CCNP, MCSE, MCITP or MCSA certified.
• Minimum 3 years’ experience as a System / Network Administrator
• Experience in Windows Server 2012/<2016>
• Anti-virus installation, clean up and protective measures
• Ability to learn new tools as required
• 3+ years’ recent experience in Networking.
• 3+ years’ experience with Windows Server operating systems & technologies
• Working experience of setting and implementation of Data Center and its Operation
• Advanced knowledge of Windows Server (2012/2016/2019) /desktop Operating Systems (Windows 10),
• Managing deployments/rollouts
• A solid understanding of LAN/WAN networking
• Active Directory/LDAP user and group administration
• Ability to troubleshoot network issues including backbone infrastructure issues
• Strong communication and documentation skills
• Positive, self-motivated individual who can complete tasks independently

KEY PERFORMANCE INDICATORS:

• Customer Support
• Data backups
• Trouble shooting
• Diagnosing
• Familiar with System
• Analytical Skills

CONTACT WITH OTHERS:

• INTERNAL    :   All Departments of the company
• EXTERNAL    :   PTA, Vendors, Other Governing Bodies

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   BCS, BSCS, BSIT, BSCE, MCS, MSCS, MSIT.
• Experience(Min. years)   :    Up to 6 Years

LOCATION

• Islamabad

ROLE SUMMARY:

We are looking to setup a team that will be our connection to the business world using telephone or any social media too. The purpose of this team will be two folds – to promote ourselves in the newer medias intelligently and keep our message alive and to connect to our customers to support the sales team and to get information from time to time. This job relates to the individual that will setup the team, train them and will lead them. Due to the dual nature of work, this work stream will have a mix of sales and awareness KPIs. Management of company presence on tools like Facebook, twitter, LinkedIn, Instagram etc. and being able to generate attractive content to keep us active in this social space.

DUTIES AND RESPONSIBILITIES: :

• Setup digital marketing department and lead it effectively
• Setup a mechanism where the team interacts with new/existing customers to increase sales (phone)
• Forwarding sales lead generated through social media to respective sales agent
• Design digital media campaigns that align with business goals
• Coordinate the creation of digital content (e.g. website, blogs, press releases, and social media pages) with other teams
• Establish the brand's web presence to boost brand awareness
• Liaise with Sales and Product development teams to ensure brand consistency
• Maintain and manage all our social media channels
• Regularly track and get insights into competitor’s strategies
• Stay up-to-date with digital media technologies and latest trends

KEY PERFORMANCE INDICATORS:

• Sales target delivery
• Digital content creation
• Boosting brand awareness
• Content qualification and presentation
• Telesales team management

CONTACT WITH OTHERS:

• INTERNAL    :   Tele-sales team / Field-sales team / Technical team
• EXTERNAL    :   Corporate Customers / Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA or equivalent
• Experience(Min. years)   :    3-4+ years in Digital Media Marketing

CANDIDATE SPECIFICATIONS:

Suited for someone with an open and friendly personality – who likes to talk and engage people. Should know the basic stuff related to telemarketing and is able to transfer the knowledge to the team. The candidate should have a clear understanding of digital marketing, lead generation through social channels, managing telesales department.

LOCATION

• Islamabad

ROLE SUMMARY:

The Digital Marketing intern is responsible for planning social media calendars, creating social media posts, and assisting the HR Team to plan engagement activities while considering cost effectiveness, brainstorming campaigns.

DUTIES AND RESPONSIBILITIES: :

• Manage the social media calendar
• Brainstorm campaign ideas
• Design post for various social media platforms such as Facebook, Instagram, and LinkedIn
• Analyze analytics to gauge the success of campaigns

REQUIREMENTS:

• Excellent knowledge of social media platforms
• Knowledge of tools
• Creative mindset
• Ability to multitask
• Ability to work in a team
• Prior experience with marketing or social media would be a plus

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   Bachelors
• Experience(Min. years)   :    Fresh

LOCATION

• Islamabad

ROLE SUMMARY :

If you are an energetic and passionate sales resource, then we are definitely looking for you. The role is ideally suited for someone who loves to take challenges that promise to dwell upon innovation and modernization. The role also presents interesting challenges, newer problems to solve and adopt modern ways of work. Sales lead generation & data gathering is a key part which is to start from scratch to develop the market.

DUTIES AND RESPONSIBILITIES:

• Customer development, sales lead generation and revenue growth
• Follow the route to capture each market segment
• Identification of tier wise opportunity in market – tapping each tier to generate sales leads
• Relationship management and retention of customers
• Follow route to market strategy and designated route
• Drive sales through KPI’s management – build a performance driven sales culture
• Categorization of potential customer, customer segmentation and building relationships with every account
• Credit management and risk minimization keeping in view potential of respective account
• Effective utilization of sales tools for maximizing sales and achieving targets
• Engaging himself to capture on job market data / client information as a part of sales process
• Periodic market research and competition analysis
• Ensure data integrity with respect to customer and market.
• Delivery of monthly sales volume and KPI

KEY SKILLS:

• Must have on ground sales experience of twin cities market
• Must have strong market relations
• Must know how to use sales app in mobile device
• Ability to develop and manage market network
• Should have strong negotiation & communication skills
• Excellent presentation skills with the ability to establish effective relationships with the market

CONTACT WITH OTHERS:

• INTERNAL    :   Sales – Operation – Finance
• EXTERNAL    :   Customer and Market

QUALIFICATION AND EXPERIENCE:

• Educational / Academic Qualification   :   Bachelors
• Experience(Min. years)   :    2-4 years

Candidate Specification:

• Candidate should have clear understanding of sales, customer development, market development, sales automation, KPI’s delivery

LOCATION

• Islamabad