ROLE SUMMARY:

The Specialist Network Operations (SMS & VOIP) is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom client NOCs and Messaging Business Units. Spanning the entire system.

DUTIES AND RESPONSIBILITIES:

• Handle Key Accounts - Provisioning, Routing, On-boarding, Testing, Reconciliation, Dispute Resolution and Troubleshooting
• Troubleshooting and addressing all Level 2 and 3 issues
• Handling complaints via trouble ticket management system, track records, follow up and escalating issues with the relevant team via Zendesk, Bitrix, Skype, Whatsapp and email
• Interconnection, Provisioning, Routing and testing of wholesale messaging carriers
• Handing over and taking over of a shift, updates (routing, testing & provisioning summary) to NOC team
• Assess the nature of queries and provide technical support to all stakeholders
• You have to de-escalate tense customer situations in a live environment
• Formulation and compilation of different reports in Microsoft excel
• Statistical Report making
• Perform all duties as assigned by the supervisor
• Maintain strict compliance of all the KPI, company policies and procedures
• Analyze Wireshark traces to troubleshoot an issue and find out the root cause
• Knowledge Deliberation and sharing within the team

JOB SPECIFICATIONS:

• Degree in Computer Science or Electrical Engineering or equivalent
• Minimum 1.5 - 2.5 years experience
• Network Operations for Wholesale Voice and SMS / MNP services
• Supervise to handle 24x7x365 Shift Operations
• Excellent in-depth knowledge of SIP protocols
• Excellent knowledge of SMPP SMS protocols
• Good knowledge of GSM, SS7 protocols
• Computer Networks and IP Protocols
• Microsoft Office Suit
• Wireshark
• Basics of OOP
• Linux

Supervise Shift duty on his/her own for voice / SMS per shift according to defined SLAs:

• 20-30 provisioning request execution
• 20-30 trouble tickets resolution
• 5-10 reports generation
• 20-30 routing request execution
• Manage testing and troubleshooting
• Manage new interconnects
• Good communications skills to interact with teams all over internationally

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

This position is responsible for driving the success of messaging business development team, overseeing and optimizing messaging operations, and developing and implementing strategies to enhance communication and engagement for our clients and customers. This position is also responsible to identify new opportunities, potential partnerships, and innovative ways to expand our messaging business reach and impact.

DUTIES AND RESPONSIBILITIES:

• Responsible for A2P, P2P and P2A Messaging Operations
• Responsible for Fiscal Revenue and Margin
• Responsible for achieving monthly team targets and sharing business insights with team members
• Liaison with SMS partners, Enterprises, Mobile Operators, Internal teams, and vendors to run smooth operations
• Handle SMS route negotiations with partners, daily traffic monitoring, and perform QOS testing
• Develop concept, commercial assessment, business model, and justification for enhancing SMS margin
• Responsible for preparing management presentations by compiling weekly/monthly management reporting, traffic analysis, and raising flags
• Oversee end-to-end data acquisition, conduct comprehensive data analysis, and deliver requisite data to bolster performance tracking, facilitate management reporting, and enable critical business insights
• Manage ongoing messaging projects to ensure completion on time and prepare QOS and project status reports on a weekly and monthly basis.

JOB SPECIFICATIONS:

• Must have 2 - 3 years of relevant experience
• Telecommunication Background is preferred with an MBA
• GSM knowledge, Commercial Business knowledge is preferred
• Must have good command of MS Excel and Word
• Must have good Business Analytical and Strategic Planning skills
• Must be a team player
• Able to work on flexible timings

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The Support Executive - NOC is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom client NOCs and Messaging Business Units. Spanning the entire system.

DUTIES AND RESPONSIBILITIES:

• Monitoring per minute, hourly, daily, weekly and monthly incoming and outgoing messaging traffic
• Troubleshooting and addressing all Level 1 issues
• Handling complaints via trouble ticket management system, track records, follow up and escalating issues with the relevant team via Zendesk, Bitrix, Skype, Whatsapp and email
• Interconnection, Provisioning, Routing and testing of wholesale messaging carriers
• Handing over and taking over of a shift, updates (routing, testing & provisioning summary) to NOC team
• Assess the nature of queries and provide technical support to all stakeholders
• You have to de-escalate tense customer situations in a live environment
• Formulation and compilation of different reports in Microsoft excel. Statistical Report making Perform all duties as assigned by the supervisor
• Maintain strict compliance of all the KPI, company policies and procedures
• Analyze Wireshark traces to troubleshoot an issue and find out the root cause
• Knowledge Deliberation and sharing within the team

JOB SPECIFICATIONS:

• Degree in Computer Science or Electrical Engineering or equivalent
• Minimum 2-year 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
• Network Operations for Wholesale Voice and SMS / MNP services
• Part of a team to handle 24x7x365 Shift Operations
• Good in-depth knowledge of SIP protocols
• Good knowledge of SMPP SMS protocols Interpersonal skills
• Computer Networks and IP Protocols
• Microsoft Office Suit
• Wireshark
• Basics of OOP
• Linux
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
• Handle Shift duty on his/her own for voice / MSG per shift according to defined SLAs:
• 20-30 provisioning request execution
• 20-30 trouble tickets resolution
• 5-10 reports generation
• 20-30 routing request execution
• Manage testing and troubleshooting
• Manage new interconnects
• Good communications skills to interact with teams all over internationally

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The MTO - NOC is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom client NOCs and Messaging Business Units. Spanning the entire system.

DUTIES AND RESPONSIBILITIES:

• Monitoring per minute, hourly, daily, weekly and monthly incoming and outgoing messaging traffic
• Troubleshooting and addressing all Level 1 issues
• Handling complaints via trouble ticket management system, track records, follow up and escalating issues with the relevant team via Zendesk, Bitrix, Skype, WhatsApp and email
• Interconnection, Provisioning, Routing and testing of wholesale messaging carriers
• Handing over and taking over of a shift, updates (routing, testing & provisioning summary) to NOC team
• Assess the nature of queries and provide technical support to all stakeholders
• You have to de-escalate tense customer situations in a live environment
• Formulation and compilation of different reports in Microsoft excel.
• Statistical Report making
• Perform all duties as assigned by the supervisor
• Maintain strict compliance of all the KPI, company policies and procedures
• Analyze Wireshark traces to troubleshoot an issue and find out the root cause
• Knowledge Deliberation and sharing within the team

JOB SPECIFICATIONS:

• Degree in Computer Science, Electrical Engineering or equivalent
• Certification in Linux administration
• Fresh or Maximum 1-year 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
• Understanding of Network Operations for Wholesale Voice and SMS / MNP services.
• Part of a team to handle 24x7x365 Shift Operations.
• Good knowledge of SIP protocols.
• Good knowledge of SMPP SMS protocols.
• Computer Networks and IP Protocol
• Microsoft Office Suit
• Wireshark
• Basics of OOP
• Linux
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
• Handle Shift duty on his/her own for voice / MSG per shift according to defined SLAs:
• 20-30 provisioning request execution
• 20-30 trouble tickets resolution
• 5-10 reports generation
• 20-30 routing request execution
• Manage testing and troubleshooting
• Manage new interconnects
• Good communications skills to interact with teams all over internationally

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The role is responsible for any/all activities that LDI operations entail. Being first point of contact for clients, the position holder will provide direction to Finance and Technical team to support and proactively offer support for anticipated needs.

DUTIES AND RESPONSIBILITIES:

• First point of contact for LDI operations
• Client management
• Improve customer experience
• Proactive resolution of queries
• Strong liaison with cross functional teams i.e. business development, technical and accounts
• Streamline and document LDI processes in form of department SOPs
• Contract management, from signing and archiving to ensuring that live operations are in line with contractual clauses
• Reporting sale, traffic trends and targets
• Record keeping
• Client engagement
• Effective management of capacity

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree from an accredited university
• Must have 2-3 years of experience at similar position
• Must have good command on MS Office
• Must have business acumen
• Ability to read between the lines
• Should have interpersonal and business negotiation skills
• Excellent presentation skills with the ability to back company management in C-Level negotiations

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

This role is for our domestic high-potential venture to set up a professional footprint in Pakistan to offer precise communication services to target customers - we are in the process of setting up our data services department with the aim to acquire a unique position in the market with respect to data resources.
We are hiring a high-potential, positive-thinking, forward-looking individual to set up this department by formulating a strategy, building up the team, and streamlining the execution while ensuring KPIs are delivered month on month

DUTIES AND RESPONSIBILITIES:

• Capability to think long-term and develop a sustainable data strategy and get it approved by the management
• Linking the strategy to company objectives and defining a roadmap for the data division
• Collaborate with cross-functional teams to understand business requirements and identify opportunities for process improvement, providing technical guidance to business users on data-related questions and issues
• Develop tools to analyze data and come up with useful insights and relationships
• Develop estimation data models and perform data mapping to ensure effective data integration across various systems and applications
• Plan data collection and sanity, and maximize our output
• Create and maintain technical documentation, including data mappings, data dictionaries, and data flow diagrams
• Develop and maintain dashboards using Power BI to effectively communicate insights to stakeholders
• Identify and troubleshoot data quality issues and work with stakeholders to resolve them
• Build data department from scratch, hiring of resources and executions as per plan.

JOB SPECIFICATIONS:

• Minimum Master’s Degree in Data Science, Computer Science, Business Administration, or Statistics.
• 8+ years’ experience in a data-driven field (e.g. Data Science, DWH, Analytics, etc.).
• 2+ years of experience in a managerial role leading the Data Science or Analytics teams
• Hands-on experience with programming languages (e.g. R, Python, Java, etc.)
• Strong Statistical concepts
• In-depth understanding of Machine Learning concepts and statistical modeling.
• Exposure to Artificial Intelligence and Deep Learning is a plus
• Ability and willingness to learn.
• Very strong analytical skills.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

DUTIES AND RESPONSIBILITIES:

• Configuring and troubleshooting various network devices and services (e.g., Routers, Switches, Firewalls, Load balancers, VPN, QoS) in the IP core network.
• Designing, implementing, and maintaining the IP Core Network.
• Analyzing network traffic to identify and resolve performance issues.
• Managing network capacity and ensuring scalability of the IP Core Network.
• Ensures routine preventive and corrective maintenance to improve service node uptime and network target KPIs.
• Monitors network operations and takes proactive measures and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Provides root-cause analysis for any network or customer-related issue and implements corrective actions.
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Ensuring network security and implementing necessary security measures.
• Provides expert level troubleshooting for network hardware faults, Ethernet links faults, routing issues.
• Collaborating with other network engineers, system administrators, and technical support staff to resolve complex network issues.
• Performs analysis of network needs as per business projection and provide strategic inputs on network design and technical documentation.
• Staying up to date with emerging network technologies and evaluating their potential impact on the IP core network.

JOB SPECIFICATIONS:

The candidate should be proficient in IP Core Networks interfacing Core and Access network. Supports the Network team for effective operations of all entities of the IP network to ensure network performance is of the highest quality that meets business objectives. The candidate should possess the following key skills and experience

• Computer Science / Information Technology / Networking / Telecommunications from reputable University
• Cisco Certification required: CCNP or above – Routing & Switching (Valid Score)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Good command on routing protocols/MPLS/Switching network design, and its O&M.
• Network monitoring tools configuration and administration
• Strong understanding of Switching and Routing techniques / standards
• Proven hands-on network engineering experience
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Ability to create accurate network diagrams and documentation for design and planning
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to think through problems and visualize solutions.
• Good analytical and problem-solving skills.
• Able to work under pressure
• Dependable and flexible when necessary.
• Good presentation skills.
• Ability to work independently or in a team environment.
• Self-motivated
• Negotiation Skills
• Excellent verbal and written communication skills

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

We are looking for an experienced PHP Developer who can play a critical role in the development and maintenance of web applications and websites, and is responsible for customizing our collaboration tool that meet the needs of our organization.

DUTIES AND RESPONSIBILITIES:

• Writing clean, maintainable, and efficient code using PHP programming language and related technologies such as MySQL, HTML, CSS, JavaScript, etc.
• Understanding of MVC design patterns.
• Developing web applications and websites based on our organization requirements and specifications.
• Testing and debugging code to ensure the functionality and quality of web applications.
• Providing technical support and maintenance for existing web applications.
• Creating and maintaining documentation for code and software architecture.
• Staying up-to-date with the latest trends, technologies, and best practices in web development.
• Communicating with stakeholders and end-users to gather requirements, understand business needs, and provide technical solutions.
• Troubleshooting issues and resolving bugs in web applications.
• Ensuring the security and integrity of web applications by implementing security best practices.

SKILLS AND QUALIFICATION:

• Bachelor's degree in computer science, software engineering, or a related field. A minimum of 2-3 years of experience in PHP development.
• Should have a strong understanding of PHP programming language and related technologies such as MySQL, HTML, CSS, JavaScript, and web development frameworks like Vue.js. Should also be familiar with version control systems such as Git.
• Should have sound grip REST web services development.
• Understanding of User authentication and authorization between multiple systems, servers, and environments.
• Should have excellent problem-solving skills, strong analytical skills, and attention to detail. Should be able to work independently or as part of a team and have good communication skills.
• Should be familiar with the duties and responsibilities associated with the role, including writing clean, maintainable, and efficient code, developing web applications based on end-user requirements, testing and debugging code, providing technical support and maintenance for existing web applications.
• Should be highly motivated, detail-oriented, and able to work well under pressure. Should have a passion for technology and a desire to constantly learn and improve their skills.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

We are looking for a Business Analyst to assist the CEO’s office in incubating the Business Ideas, conducting research, and preparing feasibilities for the various business avenues.

DUTIES AND RESPONSIBILITIES:

• Working directly under the supervision of the Leadership to incubate different business ideas
• Conducting Research and preparing Feasibilities
• Financial Analysis and number crunching in MS Excel
• Evaluation of the projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines
• Collaborating with other department leaders as and when required
• Analyzing financial data, including project budgets, risks, and resource allocation

A SUCCESSFUL CANDIDATE SHOULD HAVE:

• At least Bachelor’s in Finance/Business / Economics
• Strong Business Acumen
• 1 - 3 years of working experience in Business Analysis, Analytics, or a similar role
• Command on MS Excel & Powerpoint
• Excellent written and verbal communication skills
• Strong attention to detail
• Excellent organizational and technical abilities
• Good interpersonal and multi-tasking skills
• Technical acumen will be a plus
• Experience in Telecomm or technology company will be an advantage

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Specialist Sales Operations plays a critical role in supporting the sales team and has the ability to morph into direct sales, or business development role depending on the soft skills of the applicant.

Reports to the HOD, will be essential to all sales-related tasks such as generating reports, migration of data, rates updating, account balances, business deals management, data integrity/ quality over third party systems in use for business and clear interdepartmental coordination.

About you: You are comfortable multi-tasking while simultaneously paying very close attention to detail. You will also be highly organized and an excellent communicator. You like to follow process, almost to a fault. If you are these things, and are passionate about sales operations and can demonstrate how you’ve made the sales teams you’ve supported successfully. We’d love to hear from you.

DUTIES AND RESPONSIBILITIES:

• Tracking progress on KPIs of Voice Business Team
• Be the first point of contact to respond to/redirect the majority of business, financial and technical inquiries
• Work with our Finance Team on commissions for Business Development Team
• Support BD team by assisting with the generation of proposals
• Follow up on prospect and customer inquiries sent to sales and contact and route to appropriate team
• Maintain data integrity within customer records in company switches and other systems
• Serve as the primary administrator of rates by completing routine tasks which include (but not limited to) uploading rates on system, ensuring accuracy of agreed deal rates, handling disputes related to rates, enrichment of rates database
• Deliver basic reporting and analysis of KPIs, in company provided systems
• Work with Sales Managers to increase forecast accuracy and integrity of pipeline
• Monitor system adoption and data compliance and governance
• Collaborate with other departments to improve integration between system and other mission-critical scenarios, including marketing, billing, engineering, and support
• Contribute to documenting improvements in our SOP Manual
• Be the voice for BD Voice Team by contributing product ideas

JOB SPECIFICATIONS:

• Atleast 2 to 4 years of demonstrated progressive experience with B2B sales, preferably in a sales support/operations role
• Great in Excel, MS Office, analytical tools and operational tasks
• Motivated, self-driven, and result oriented person
• Highly organized, with the ability to handle multiple tasks/deliverables at once
• Able to write business emails
• Business acumen, ability to juggle between tasks, accessible and approachable, strong communication and analytical skills
• Bachelor or Masters in Business Administration

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The “Specialist Business Planning & Innovation” is responsible for making the complete 360-degree reporting of business. Identification of any potential revenue leakages and rates disputes. Resource will also be responsible for developing the business cases of further business expansion and exploring new ideas. Regular presentation to the top management on the team performance. Evaluation of the new business case in terms of financial costing & margins.

DUTIES AND RESPONSIBILITIES:

• Develop Power BI 360-degree business KPIs reporting
• Reporting of all business units and tracking of their KPIs
• Identify project issues and develop resolutions to meet productivity and quality
• Identify potential revenue leakages and develop mitigation plans
• Identify new opportunities to add business value
• Organization wide target setting and Periodic Performance reviews
• All other major or minor responsibilities assigned by the line manager or senior management as per the need of the business
• Develop presentations for management and stakeholders on business operations and developments
• Assist in development of business plan to achieve operational goals

JOB SPECIFICATIONS:

• Strong Analytical Skills
• Business Casing of projects
• Strong Grip on MS office and Power BI
• Market Dynamics
• Business knowledge of Telecom / Sales
• Bachelor in IT/Software Engineering / Masters in Business Administration
• 1-2 years of professional experience in the same field

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

To provide and supervise overall of the Administration of office and arrange all General services i.e (including but not restricted to): Transport, communications, contracts, Vehicle insurance, certifications, dispatch, Housekeeping, Pest control, Cafe, Stationary, Gardening, Meetings, Get Together, Functions, Picnic according to company policy and cost-effective manners.

DUTIES AND RESPONSIBILITIES:

• Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of company SOPs.
• Respond to co-workers, superiors, and clients in a cooperative, constructive and timely manner regarding administrative issues.
• Understand and execute oral and written instructions, policies, and procedures to perform special projects outside the scope of activities.
• Monitor the condition of office area to ensure that appropriate standards are achieved.
• Ensure the prior intimation of deadlines of all utility bills & rental payments to finance department and ensure timely payments.
• Issuance and monitoring equipment as company IT/communication policies as per designation.
• Develop cross-platform plans, including optimizations, reporting, and troubleshooting.
• Assisting with any sim-related issues that may arise such as outgoing, incoming calls, Internet data package and sim credit limits.
• Generate Monthly billing reports and ensuring the timely payments.
• Keenly observe the usage/ credit limits as per designation and ensure compliance of the phone policy.
• Developing and sustaining long-standing relationships with company-approved vendors.
• Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.
• Evaluating current vendor management programs and identifying ways to improve them.
• Company certification/Vehicle token tax and Insurance policies renewal within the timeline.
• Optimizing and monitoring company travel policies.
• Managing travel, lodging and boarding arrangements for the guest and office staff.
• Managing and processing all travel-related documentation, including payments, itineraries, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Proceeding Work order, Purchase requisitions undertakings and GRNs.
• Check and balance of deadlines and delays.
• Administer framework necessary to ensure safety and security operations, policies, and procedures; oversee the correction of all issues in the interest of safety, security and risk reduction.
• Lead investigations, audits, and security inspections.
• Manage CCTV cameras issues & ensure premises security.

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Management sciences or related degree, majors in Project Management/MBA (preferable) from accredited university.
• Overall 4-6 years of experience in admin role (IT industry preferable).
• Must have expertise on Microsoft WORD, EXCEL and QB (SAP/ERP knowledge preferable)
• Must have knowledge of IT Industry (servers, softwares)
• Should have proficiency in English (both written & verbal)
• Excellent presentation skills.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

DUTIES AND RESPONSIBILITIES:

• Identify and monitor stakeholders to understand their priorities and develop a strategic plan for engagement. Engage with stakeholders to strengthen our impact and deliver value to the business.
• Representing and advocating Zeta’s regulatory standpoint on the licensing, and rollout, and day to day obligations.
• Coordinate all PTA-related projects internally and with external stakeholders.
• Liaison and relationship building with PTA, Ministry of IT, and other Regulatory bodies having an impact in the IT & Telecom space.
• Ensure effective representation of Zeta tech at external forums.
• Management of LDI matters with all other operators.
• Ensuring all the directives issued by PTA, from time to time, are implemented in true letter and spirit.
• Provide researched input on the public consultation drafts issued by PTA and other Regulatory Bodies based on international best practices.
• Internal and external stakeholder management.
• Any other task assigned by the Line Manager/HOD.

ELIGIBILITY CRITERIA :    Education, Knowledge, Experience and Skills
Education:

• Minimum Bachelor’s degree (  preferably in Telecom or any relevant field  )

Experience:

• Candidate should hold a minimum of 5-7 years of experience in regulatory function of Telecommunication companies operating in LDI business
• Understanding of Telecom regulations specifically of LDI
• Experienced in securing RoWs for fiber rollout
• Well versed with managing regulatory bodies on day to day activities

Skills – Job Specific:

• Goal-oriented, self-motivated, and committed to the successful outcome of the project.
• Excellent knowledge of telecom market policies and practices.
• Excellent grasp of telecom market dynamics.
• Ability to prioritize and handle multiple tasks in a high-pressure environment.
• Adequate business knowledge and telecom regulatory experience.
• Well-conversant with PTA Regulations and SOPs.
• Excellent command of MS Office.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

We are looking for an experienced Linux Technical Support Engineer who can install and maintain Linux Servers a medium scaled IT Company. This candidate must have strong analysis and troubleshooting skills with experience managing enterprise class Linux infrastructure.

DUTIES AND RESPONSIBILITIES:

• Linux (Centos, Ubuntu) installation, configuration, shell scripting and troubleshooting.
• Server hardening with built in firewall and via external firewall.
• Deploy Zabbix Monitoring system, using Zabbix Agent, SNMP v2, and IPMI Agent.
• Linux Virtualization Environment, installation and configuration.
• Servers management, backups and troubleshooting.
• Provide administrative support of installed systems/networks;
• Assigning and controlling addresses, revising system configurations.
• Troubleshoot network systems when necessary and make improvements to the network.
• Provide technical expertise to resolve network and other operational events.
• Provide support to end users for any kind of problems.
• Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance.

JOB SPECIFICATIONS:

• Bachelor’s degree in BCS, BS(Comp), BSCE or MCS from accredited university.
• Must have overall 4-5 years of experience in relevant industry.
• Must have expertise on Linux (Centos, Ubuntu) installation, configuration, shell scripting and troubleshooting.
• Server hardening with built in firewall and via external firewall.
• Deploy Zabbix Monitoring system, using Zabbix Agent, SNMP v2, and IPMI Agent.
• Linux Virtualization Environment, installation and configuration.
• Servers management, backups and troubleshooting.
• Provide administrative support of installed systems/networks;
• Assigning and controlling addresses, revising system configurations.
• Troubleshoot network systems when necessary and make improvements to the network.
• Provide technical expertise to resolve network and other operational events.
• Provide support to end users for any kind of problems.
• Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be responsible for (a) leading digital strategy and creating content for the website (b) strengthening the program’s social media community and engagement on other platforms (c) designing and implementing of program’s communication strategy.

DUTIES AND RESPONSIBILITIES:

• Developing and executing a social media plan that aligns with the overall marketing and business goals of the company
• Managing and scheduling posts for the company's social media accounts
• Monitoring and responding to comments and messages from followers
• Identifying and building relationships with influencers and other industry leaders
• Analyzing and reporting on the performance of social media campaigns and initiatives
• Collaborating with other marketing and communications team members to ensure consistency in messaging and branding across all channels
• Keeping up-to-date with industry trends and new social media platforms and features
• Support communications and visibility strategy for brand awareness
• Develop internal and external communications networks; pitch stories to relevant platforms;
• Support the planning and execution of communication/outreach strategy for all touchpoints (Digital & Social)
• Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs)
• Research products, services and current strategies to identify new opportunities
• Analyze web traffic metrics and suggest solutions to boost web presence
• Implement SEO and PPC strategies to enhance marketing and sales performance metrics to forecast trends
• Build strong client’s relationships through social media interaction
• Keep up-to-date with our audience’s preferences and proactively suggest new campaigns
• Liaise with Marketing, Business Development, Design, and Content teams to optimize customer experience and ensure brand consistency
• Identify advertising needs and platforms
• Establish best practices in digital marketing
• Stay up-to-date with digital technologies developments

JOB SPECIFICATIONS:

• Master’s Degree in Marketing/Communication from an accredited university
• 2-3 years of professional experience in the same field
• Professional experience with LinkedIn, Twitter, YouTube, Facebook, and Instagram is essential
• Knowledge of Hoot suite or similar Social Media Management programs to manage online postings and analysis on different platforms
• Proficient in Google Analytics
• Knowledge of Google Ads, PPC, and SEO is a must
• At least two years of experience managing social media platforms

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The ideal incumbent shall be a dedicated writer to create content for blogs, articles, product descriptions, social media, and the company website. The incumbent shall be responsible to evaluate analytics to adjust content as needed, regularly updating the company's website, and promoting the company blog by pitching articles.

DUTIES AND RESPONSIBILITIES:

• Strong drafting, editing, and writing skills, to distill complex, technical content into clear and relatable content
• Draft and/or edit articles, blogs, press releases, speeches, and public remarks
• Conducting in-depth research on industry-related topics in order to develop original content
• Developing content for blogs, articles, product descriptions, social media, and the company website
• Assisting the marketing team in developing content for different campaigns, events, and services
• Proofreading content for errors and inconsistencies
• Editing and polishing existing content to improve readability
• Conducting keyword research and using SEO best practices to increase traffic to the company website
• Creating compelling headlines and body copy that will capture the attention of the target audience
• Identifying customers’ needs and recommending new content to address gaps in the company's current content

JOB SPECIFICATIONS:

• Bachelor's degree in Marketing from an accredited university
• 2+ years of experience in content writing, ideally in the field of content marketing
• Ability to think creatively and strategically about content and the role it plays in marketing
• Should have a command of the Digital Content Creation
• Basic understanding of SEO and how it drives digital content
• Remarkable editing skills
• Excellent spoken and written English communication skills with keen attention to grammatical details

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Passionate “Corporate sales manager” is required to build and maintain positive relationship with high-value accounts. The ideal incumbent shall be the high-performing individual who shall devise a practical plan and right channel strategy for customer acquisition and ensuring revenue growth. Clients visits and proposal meetings with customers shall be mandatory to achieve targets. The incumbent shall be responsible for maximizing sales, crafting sales plans and presenting those plans to the HOD.

DUTIES AND RESPONSIBILITIES:

• Develop robust corporate plan to target corporate segment specifically to SMS market
• Deliver sales pitches and presentations to clients, highlighting the benefits of a product to influence purchase
• Contact customers via emails and phone calls to schedule in-person meeting for demos
• Communicate with customers to identify their requirements and assist them with selecting appropriate products that meet their specifications
• Motivate and guide sales teams to improve performance and achieve set goals
• Monitor the activities of sales personnel to assess performance and productivity
• Assign and designate sales quotas and territories to staff according to individual potential
• Collaborate with marketing & sales team to develop and implement plans effective for enhancing sales and overall company performance
• Initiate market surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide daily reports to the line manager
• Ensure provision of proper after sales support and services to the clients
• Prepare and present periodic budgets/sales forecast to the line manager and senior management
• Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Business Administration, majors in Marketing from accredited university
• Must have overall 06 years of experience in sms or telecom industry, 2-3 years of skills at similar capacity
• Must have expertise on excel, PowerPoint and sales automation tool
• Must have knowledge of area, corporate segment for twin cities
• Ability to communicate clearly
• Should have skills to convince and negotiate
• Excellent presentation skills with the ability to facilitate the customer queries

LOCATION

• Karachi and Lahore

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The Incumbent shall be responsible for legal matter, Contract management, regulatory support from legal perspective matters under the supervision of Chief Regulatory officer and in collaboration with external advisory and shall draft and manage all contracts, legal reports, advise, agreements, and manage litigation matters of the Group. Support in managing reviewing all policies, procedures and strategies to manage company-wide litigations relating to commercial, regulatory, tax, consumer and land/property matters etc.

DUTIES AND RESPONSIBILITIES:

• Understand the commercial side of the business and support the business from legal perspective
• Independently draft and review commercial agreements, contracts and engage with internal stakeholders, negotiate directly with counter parties in case of any contention/conflict to provide clarifications and to seek mutual agreement accordingly
• Provide legal assistance and advisory to relevant internal stakeholders (e.g.: but not limited to HR, supply chain) after carefully understanding the business context surrounding the contract and its impact vis-à-vis the business needs
• Manages day to day case activities i.e. ensures written replies are sent timely by relevant teams, handle evidence, monitor argument stage etc. drafting replies and research on consultation/Policy Papers, Directives, Determinations, Show Cause Notices and Approvals of PTA, PEMRA, CCP, including legal notices etc. Risk management
• Prepares and maintains records of legal matters inclusive of hearing records, proceedings, notices, legal counsel engaged etc. develops reports accordingly
• Provides support to relevant stakeholders in handling different disputes by mediating and conducting meetings with both parties and ensures an out of court settlement
• Conduct legal research, analysis, corporate management and document drafting
• Special tasks/assignments from supervisor/management regarding gathering of relevant litigation information, job reduction activities, review reported environmental complaints, PTA related complaints etc

JOB SPECIFICATIONS:

• Law Graduate from a reputable law school
• Strong written and verbal communications skills
• Legal research, negotiation and contract drafting and review
• Strong negotiation, communication and interpersonal skills, as well as experience in stakeholder management
• Strong analytical, critical thinking skills and ability to research
• Knowledge of the legal framework especially company and telecom laws in Pakistan

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Approaching potential customers through calls and emails. Sales lead generation, Up-selling, relationship building with current and prospective customers, Customer analysis, and competition information.

DUTIES AND RESPONSIBILITIES:

• Monthly sales target achievement – revenue and volume generation
• Finding and maintaining a database of customers, addresses, contact, etc.
• Finding potential customers (Corporate accounts) through the internet, social media, and valuable sources
• Generating sales from prospective and current customers (top-ups) to achieve daily sales target
• Maintaining a record of customer feedback and sharing it with a core sales team
• Generating sales through cold calling
• Maintain a long-term relationship with a customer
• Emailing and calling prospective clients using a database to conversion and selling
• Responding to queries from prospective customers
• Use scripts to provide information about product’s features, prices, etc., and present their benefits
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls/emails and sales and record useful information
• Maintaining a record of competition, SMS industry comparison, and analysis
• Coordination with the telecom operator’s team for smooth campaign execution
• Coordination with the sales team to handover they the sales lead to close the complete sales loop

JOB SPECIFICATIONS:

• MBA, BBA, B.com degree from an accredited university
• Must have 2-3+ years experience in Tele-sales / Business Development

CANDIDATE SPECIFICATION:

• The candidate should have a clear understanding of business development through tele-sales, customer’s management, up-selling, sales lead generation through calls and emails.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The Specialist-Messaging Business shall be primarily responsible for proactively offering support to the department head on current & anticipated business needs. Incumbent shall be responsible for optimization of sales deals by making corporate presentations while taking approved profit margin into consideration. This role shall be responsible to coordinate with internal teams(NOC/finance) to deliver solutions that meet clients' needs. The incumbent shall be focusing on sustaining post‐sales long term relationship with all Int'l key business partners to ensure company’s success.

DUTIES AND RESPONSIBILITIES:

• Making business post‐sales proposals & coordinating win‐win deal with counterparts by agreeing on
• approved revenue and destination pricing
• Issue customer rates and update Int'l Partners offered rates on system
• Meeting company goals by building post‐sales relationship with Int'l Partner
• Support clients in achieving their targets by seeking guidance from the Senior Management while
• ensuring smooth coordination with support departments
• Coordinate with signing authority for getting the agreements signed and onboarding Int'l Partner
• Guiding NOC team for doing interconnection arrangements of each key account
• Coordinate with sales team for cost improvement in order to maximize company’s margins
• Coordination with network operations center for resolving technical issues, provisioning and routing of traffic
• Coordinate with finance and billing teams for credit limits and monitoring of account balance
• Daily monitoring of Int'l Key Accounts performance and preparing reports to balance inbound and outbound traffic
• Forecasting and analysis of business deals with Int'l Partner
• Converting leads into profitable business

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree from an accredited university
• Must have 1‐3 years of experience at similar position
• Must have excellent command on MS Office, especially on MS Excel
• Must have business acumen
• Ability to read between the lines
• Attention to detail
• Should have excellent interpersonal and business negotiation skills
• Excellent presentation skills with the ability to support senior management in C‐Level negotiations
• Ability to interpret information into business cases and plans that can be used for decision making
• Ability to manage the workload as a part of a team/individually by prioritizing tasks
• Excellent presentation skills with the ability to solve problems
• Flexible to work with cross-cultural teams and in different time zones
• Critical thinking approach and team player is a must

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Candidate should be an ICMA / ACCA affiliate or finance graduate from an accredited university and highly motivated to build a career in finance profession through initiative and hard work.

DUTIES AND RESPONSIBILITIES:

• Assist with managing all customer billing in accurate & timely fashion & sharing the with customers according to agreed billing mechanism/tools as defined in contract
• Perform aging analysis and reporting overdue accounts to senior operations / business team members and review if the defined procedures are being followed for recovery of the same
• Ensure assignment of accurate credit limit to customers in the system as per the approvals granted
• Supporting the line manager in transformation and implementation of ERP
• Assist team members in researching various countries’ financial & political risks and extracting relevant data from customer financial statements
• Assist team members in management of disputes with customers/vendors and tracking relevant communication with internal / external stakeholders
• Perform other duties within the same capacity as assigned

JOB SPECIFICATIONS:

• CMA, ACCA Affiliate, M.Com/MBA Finance
• Fresh Graduate

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The “Team Lead Business Planning” is responsible for strategic planning process of the Business Units. Plan, develop, and implement strategies for all facets of business operations, including budgeting, Target setting and evaluation, developing business cases, Forecasting and Management presentations.

DUTIES AND RESPONSIBILITIES:

• Develop, document and implement business plans, processes and procedures
• Develop presentations for management and stakeholders on business operations and developments
• Assist in development of business plan to achieve operational goals
• Perform business and financial analysis across organization
• Identify project issues and develop resolutions to meet productivity and quality
• Identify risks and develop mitigation plans
• Identify new opportunities to add business value
• Organization wide target setting and Periodic Performance reviews
• All other major or minor responsibilities assigned by the line manager or senior management as per the need of the business

JOB SPECIFICATIONS:

• ACCA / CA / Masters in Business Administration, majors in Marketing/Finance from an accredited university
• Must have overall 6+ years of experience in Telecom industry, 3+ years of skills at a similar capacity
• Must have expertise on
• Strong Analytical Skills
• Business Casing of projects
• Strong Grip on MS office and Power BI
• Must have knowledge of
• Market Dynamics
• Business knowledge of Telecom / Sales
• Finance
• Ability to interpret information into business cases and plans that can be used for decision making
• Ability to manage the workload as a part of a team/individually by prioritizing tasks, while managing team/s
• Must have strong communication and analytical skills
• Excellent presentation skills with the ability to solve problems and manage time
• Flexible to work with cross-cultural teams and in different time zones
• Critical thinking approach and team player is a must

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The Incumbent is responsible for communicating all technical issues related to Voice platform to technical and non-technical audiences. Individual who are proactive and contributes to success of voice department.

DUTIES AND RESPONSIBILITIES:

• Proactive monitoring using reports i.e. ACD/ASR/PDD/NER/CFR/Graphs and knowhow of quality parameters such as FAS/RTP/MOS/CODEC.
• Analyze call flows using Wireshark or ladder dagram and provide complete analysis of the call
• Handle complaints via trouble ticket management system, track records, follow up and escalate issues with concern team via Zendesk, Bitrix, Skype, Whatsapp and email
• Reduce resolution time of incidents by follow up with all stakeholders and ensure benchmark KPI’s for the customers
• Ensure proper resolution and cause analysis of each incident
• Assess nature of queries and provide technical support to all stakeholders
• Interconnection, Provisioning, Routing and testing of wholesale voice carriers
• Handing over and taking over of shift, updates (routing, testing & provisioning summary) to NOC team
• You have to de-escalate tense customer situations in a live environment
• You believe in perfection as Poorly executed events could result in a negative image for the organization or potential loss of business
• Ensure five nine availability of all platforms
• The job requires excellent analytical and communication skills as statistical and financial reporting is an essential element to this position
• Ensure data retention and reconciliation of all Zeta wholesale billing system
• Draft various reports in Microsoft excel
• Perform all duties as assigned by supervisor
• Maintain strict compliance of all the KPI, company policies and procedures
• Supervise, motivate, train and mange conflicts of subordinates
• Its obligatory to have regular contact with senior level cross functional departmental staff, such Assistant Managers, Managers, Directors and CEO maintains contact with several areas across the organization including Business Development, Finance and Admin

JOB SPECIFICATIONS:

• BS (Telecommunication/Computer Engineering/Computer Science/Information Technology) from an accredited university
• Experience: 3 Year of experience working in carrier wholesale/MNO core
• Intermediate level knowledge and working of Different Soft switches, SBC, MGC, SIP, RTP
• Should have basic knowledge of OOP, MYSQL and Linux
• Microsoft Office Suite, Analytical and Problem Solving, Functional Knowledge of IP network, Interpersonal, analytical and problem solving skills
• Be able to handle work pressure
• Be able to carry out multiple assignments
• Be detail oriented
• Be able to work on own initiative

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

We are looking for a qualified Team Lead to manage our team and provide effective guidance. The incumbent shall be responsible for supervising, managing and motivating team members on a daily basis.
As a team leader, the incumbent shall be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration
Ultimately, you should lead by setting a good example and engage the team to achieve goals.

DUTIES AND RESPONSIBILITIES:

• Provide solution to any complex IT related challenges in the organization.
• Perform periodic risk assessments and initiate risk control strategies.
• Perform regular IT audit to discover areas of weaknesses and fortify them.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Keep up with trends in the constantly evolving information technology industry.
• Ensure that the company’s data and information are protected from unauthorized access.
• To take care of Cyber Security in compliance with government regulations.
• Work alongside other departments to achieve company goals and visions.
• Manage the day-to-day activities of the team.
• Monitor team performance and report on metrics.
• Motivate the team to achieve organizational goals.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Review completed tasks to ascertain compliance with standards.
• Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Organize regular seminars and trainings to teach team members new techniques and methods.
• Encourage creativity and risk-taking.
• Create an inspiring team environment with an open communication culture.
• Write and forward regular reports to the management.
• Ability to handle multiple jobs at the same time.
• Ability to take proactive steps in managing problems.
• Ability to effectively handle stress, pressures, and challenges.
• Carry out administrative functions.
• Develop and execute IT policies / SOPs.
• Supervise repair and maintenance of all IT gadgets.

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Computer Science/IT, from accredited university.
• Must have overall 6 years of experience in IT industry,
• 2-3 years of experience in Network Administration.
• 2-3 years of experience in Servers Administration.
• Must have expertise in Enterprise Wi-Fi.
• Must have knowledge of IP-PABX.
• Proven work experience as a Team Leader or Supervisor.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Cisco/Microsoft/AWS Certification in Networks/Servers/Cloud is a plus.
• Strong organizational skills to give the team direction.
• Be able to handle work pressure.
• Be able to carry out multiple assignments.
• Be detail oriented.
• Be able to work on own initiative.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The “Head of HR” shall support the full scope of the HR department’s roles & responsibilities and partner with the organization on strategic initiatives. The incumbent shall be responsible to optimize all functions/divisions of the HR department, enhance the overall HR Department’s productivity and quality of work through strategic planning, designing team’s road map and setting SMART goals for the team. Periodic evaluation, optimization and Implementation of the HR Manual, HR Handbook, processes & SOPs would be the sole responsibility of the incumbent. This role shall be the first point of contact for all C-Level Executives/BODs

DUTIES AND RESPONSIBILITIES:

• To optimize, monitor and manage entire Hire to Retire process by ensuring accuracy at each level considering the market best practices
• To optimize, design, implement and monitor the Compensation & benefits structure and PMS system
based on the market’s best practices and the company’s needs while ensuring compliance and confidentiality at each level
• Optimize and Monitor HR operations by ensuring a layer of info/data/documents confidentiality throughout the workflow
• Optimize and Monitor Employer Branding & LGD function by ensuring policy compliance and approved annual budget
• Set Team’s annual goals and track their performance in order to keep them motivated for continuous learning and development to achieve organizational goals
• Optimize existing and implement a suitable ERP solution for HR functions optimization and efficiency
• Prepare annual HR budget (Employee Engagement, Hiring & LGD) for final approval of the CEO
• Periodic evaluation and Implementation of the HR Manual, processes & SOPs
• Optimize & monitor key HR metrics (punctuality index, turnover rate, productivity rate, Training effectiveness index, Retention rate, and etc.) and present the results to the SMT as per their requirement (annually/semi-annually/quarterly/monthly etc.)
• Be an effective change champ and policy advocate to managers and employees regarding the company’s policies and procedures
• All major/minor responsibilities assigned by the line manager/Senior management

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Business Administrator majors in HR from accredited university
• Must have overall 10+ years of experience in similar capacity, 2-3 years of experience in similar industry would be a plus
• Expert level command on MS Office
• Knowledge of workforce management portals/tools
• Flexible to work with cross-cultural teams and in different time zones
• Excellent interpersonal, presentation and analytical skills
• Critical thinking approach and team player is a must

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Front desk officer shall be responsible for receptionist tasks such as greet our guests, schedule appointments, handle queries and complaints. You will also be required to take on clerical tasks such as receiving packages, sorting emails and keeping an inventory of office supplies. Your contribution will help increase the efficiency of the office workflow.

DUTIES AND RESPONSIBILITIES:

• Manage all incoming and outgoing calls including distribution of all mails on priority.
• Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Greet Customers on arrival, receive, inform and guide visitors including the coordination with employees
• Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.
• Ensure the Reception is covered without fail during working hours.
• Be very polite, helpful and cooperative with client staff, visitors and contractors.
• Assist with admin and other duties as directed by the Line Manager.
• Maintain security and safety standards as required, Assist Security to Issue Visitor and Vendor passes as required ensuring that visitors are recorded in logbook, escorted and visitors do not have access to areas without the appropriate authorization or supervision maintained.
• Administer the booking system for conference rooms and workrooms.
• Totally abide by all company policies, and local regulations and laws, wherever applicable.

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree from accredited university
• Must have prior experience at similar capacity
• Must know how to use office machinery like a printer, faxing machine, etc.
• Basic computer knowledge (MS Office)
• Excellent communication, written and people skills
• Good multitasking, time management and organizational skills
• Problem-solving ability with analytical skill
• Customer oriented and professional attitude

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent should be a finance professional with proven record of working as finance business parntner with the business teams to track financial performance, forecasting and analysis to help guide decision making to achieve the strategic objectives of the organisaiton/business divsion. Thought leader internal and external as well, develop teams, considered expert, with excellent communication & team management skills.The incumbent should have practical experience of managing the overall finance spectrum.

DUTIES AND RESPONSIBILITIES:

• Supporting the development and implementation of best financial practices
• Assist in financial forecasting, financial decision and budget process
• Steer & strengthen the financial controls with collaborative approach focused on business partnering
• Ensuring compliance with company policies and procedures. Write up the policy/process documents conduct awareness session among the teams
• Supporting the finance transformation and implementation of ERP to bring operational excellence
• Implement strong contract management and documentation within finance function
• Ensure efficient working capital management, manage relationship with banks
• Perform other duties within the same capacity as assigned

JOB SPECIFICATIONS:

• ACMA, ACCA, CA
• Max age limit 40 years
• Must have overall 10 years of industry experience, 5 years at similar capacity (preferably in technology/telecom sector)
• Hands-on with advanced level knowledge of spreadsheets to create dynamic spreadsheet models
• Well versed with preparing impactful presentations & insights for management
• Good listener with the ability to critically evaluate a business case
• Confident to work with senior management
• Team player with excellent time management skills to meet deadlines

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The job role includes provision of administrative support to all the employees in a professional and timely manner on wide variety of matters. This job requires the candidate to be flexible to meet the demands the organization with cheery disposition, impeccable organizational skills, and prior experience in administration role.

DUTIES AND RESPONSIBILITIES:

• Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of company SOPs.
• Respond to co-workers, superiors, and clients in a cooperative, constructive and timely manner regarding administrative issues.
• Understand and execute oral and written instructions, policies, and procedures to perform special projects outside the scope of activities.
• Monitor the condition of office area to ensure that appropriate standards are achieved.
• Ensure the prior intimation of deadlines of all utility bills & rental payments to finance department and ensure timely payments.
• Issuance and monitoring equipment as company IT/communication policies as per designation.
• Develop cross-platform plans, including optimizations, reporting, and troubleshooting.
• Assisting with any sim-related issues that may arise such as outgoing, incoming calls, Internet data package and sim credit limits.
• Generate Monthly billing reports and ensuring the timely payments.
• Keenly observe the usage/ credit limits as per designation and ensure compliance of the phone policy.
• Developing and sustaining long-standing relationships with company-approved vendors.
• Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.
• Evaluating current vendor management programs and identifying ways to improve them.
• Company certification/Vehicle token tax and Insurance policies renewal within the timeline.
• Optimizing and monitoring company travel policies.
• Managing travel, lodging and boarding arrangements for the guest and office staff.
• Managing and processing all travel-related documentation, including payments, itineraries, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Proceeding Work order, Purchase requisitions undertakings and GRNs.
• Check and balance of deadlines and delays.
• Administer framework necessary to ensure safety and security operations, policies, and procedures; oversee the correction of all issues in the interest of safety, security and risk reduction.
• Lead investigations, audits, and security inspections.
• Manage CCTV cameras issues & ensure premises security.

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Management sciences or related degree, majors in Project Management/MBA (preferable) from accredited university.
• Overall 3-5 years of experience in admin role (IT industry preferable).
• Must have expertise on Microsoft WORD, EXCEL and QB (SAP/ERP knowledge preferable)
• Must have knowledge of IT/telecom Industry (Equipment/softwares)
• Should have proficiency in English (both written & verbal)
• Excellent presentation skills.

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The “Technical Recruiter” shall be responsible to forecast and identify hiring needs, pipeline the talent, sourcing relevant profiles through multiple platforms, and screen them by collaborating with hiring managers to set realistic technical requirements and approach them in a timely manner. The incumbent shall also be responsible to make sustainable relationships with national and international placement centers, recruiters, recruitment firms, and internal and external stakeholders, and ensure to register the company on all relevant hiring portals or sites for better reach.

DUTIES AND RESPONSIBILITIES:

• Plan, assist, and execute end-to-end recruitment processes to ensure a positive experience for the candidate and the company
• Ensure smooth coordination with the concerned Line Manager/ Head of the department to fill in the vacant technical/non-technical positions within the specified “Time to Fill” KPI
• Ensure that the concerned line manager has correctly initiated the job requisition request
• Source qualified candidates for International and Local positions via job sites/ boards/ portals, networking groups, and online channels such as LinkedIn and other professional networks
• Maintain accurate tracking of the candidate on the “Applicant tracking sheet” for International and national positions
• Batch creation of the qualified pool of candidates against vacant position/s and maintaining backup for all positions
• Ensure close coordination with the candidates throughout the process to know about the clear expectations of both parties (the Candidate and the Company)
• Maintaining the documentation of the entire recruitment process against each vacant position
• Prepare structured screening interview questionaries’ for vacant position/s
• Plan and conduct orientation sessions for all the new employees
• Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field
• Perform all major/minor responsibilities assigned by the line manager/ Department head

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Business administration from an accredited university
• Must have overall 2-4 years of experience in a similar capacity. Prior experience in the telecom industry would be a plus
• Thorough understanding of technology, technical, roles, and technical skills
• Proficient with Microsoft Office Suite or related software
• Prior expertise in ATS
• Excellent written and verbal communication skills are a must
• Flexible with working in different time zones
• Must be good at cross-cultural communication and coordination
• Hands-on experience with official documentation and record keeping

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The MTO will be responsible to assist the line manager in executing credit risk functions for the organization in line with the designed policies and manuals, along with adhering to the best international and market practices. If you are willing to learn in a conducive environment under the supervision of senior professionals, then APPLY NOW to join our team.

JOB DESCRIPTION:

• Timely Credit Rating of all the new and existing customers based on defined format and procedures
• Historical analysis of the overdue accounts, collections efficiency, default concentrations, recoveries made against doubtful cases, and root cause analysis of defaulted entities to propose suitable recommendations for improvement purposes
• Pro-active credit management by analyzing traffic management, payment cycle, etc.
• Ensure accurate credit limits are updated in the system
• Assist in the establishment of a framework for the governance of credit risk through the implementation and ongoing review of policies, procedures, and agreements
• Periodic review of collection & default management strategies as per guidelines of credit policy /manuals
• Regularly compile/consolidate scheduled & unscheduled periodic reports of credit risk for senior management
• Update the reporting requirements in light of changing market dynamics to strengthen the reporting framework and presentation formats for credit analysis
• Liaising with the relevant stakeholders to resolve any issues that may arise

JOB SPECIFICATIONS:

• ACCA/ACMA affiliate or MBA(Finance) from an accredited university
• Fresh in experience

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The MTO will be responsible to assist the line manager in executing billing and dispute functions for the organization in line with the designed policies and manuals, along with adhering to the best international and market practices. If you are willing to learn in a conducive environment under the supervision of senior professionals, then APPLY NOW to join our team.

JOB DESCRIPTION:

• Timely billing of all the new and existing customers based on defined format and procedures
• Historical analysis of the overdue accounts, collections efficiency, and default concentrations, recoveries made against doubtful cases, and root cause analysis of defaulted entities to propose suitable recommendations for improvement purposes
• Pro-active dispute management by promptly highlighting any differences that arise
• Ensure accurate billings are done
• Assist in the establishment of a framework through the implementation and ongoing review of policies, procedures, and agreements
• Periodic review and upgradation of dispute handling strategies as per guidelines of policy /manuals
• Regularly compile/consolidate scheduled & unscheduled periodic dispute registers for senior management
• Update the reporting requirements in light of changing market dynamics to strengthen the reporting framework and presentation formats for billing and dispute analysis
• Liaising with the relevant stakeholders to resolve any issues that may arise

JOB SPECIFICATIONS:

• ACCA/ACMA affiliate or MBA-Finance looking to have a good learning experience in the area of credit and billing
• Fresh in experience

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The ideal candidate for this position must have hands-on experience in the implementation of ERP, billing, dispute management, credit risk & analysis, and reviewing the agreements (finance perspective). If you are good at working capital management, dispute handling, billing, and reconciling various systems then APPLY NOW to join our team.

DUTIES AND RESPONSIBILITIES:

• Provide administrative support to the LM for handling all administrative matters related to the ERP implementation project. Write up the policy/process documents
• Preparing and managing the ERP implementation worksheet, keeping track of all user queries registered with the solution provider. Prepare new or/and update existing process flowcharts
• Manage data conversion from legacy software to ERP platform. Document all go-live issues, develop the required reporting framework
• Follow up with the ERP vendor/consultant, and POC for all issues and work closely with all stakeholders to resolve all outstanding matters
• Timely renewal of all credit ratings and providing credit rating of new carriers/customers
• Providing feedback on carrier agreements with a special focus on credit protection language
• Ensure timely and accurate billing for all business divisions
• Manage disputes and ensure to achieve the KPIs set forth
• Hands-on experience in business process review with a proven track record of preparing, reviewing, and implementing a process or policy
• Well-versed in preparing impactful presentations & insights for management
• Perform other duties within the same capacity as assigned

JOB SPECIFICATIONS:

• ACMA, ACCA, CA, or MBA Finance
• Must have overall 6+ years of diverse industry experience, 3-4 years at a similar capacity
• Hands-on with advanced level knowledge of spreadsheets to create dynamic spreadsheet models
• Professional communications skills
• Good listener with the ability to critically evaluate a business case
• Confident to work with senior management
• Excellent time management skills to meet deadlines
• Proactive Team player
• Excellent command on MS office

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The Senior SNOC Engineer is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

ROLE AND RESPONSIBILITIES:

• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
• Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
• Follow-up with responsible departments for resolving escalated/pending alarms.
• Logging of Tickets on the Ticketing System
• Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards
• Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
• Preliminary investigation, classification, and acknowledgement to the respective clients, of all opened tickets as per SOP
• Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis
• Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution
• Assistance in technical operations, maintenance, clients’ installations, and upgrades 24x7 activities, such as but not limited to:
• Assistance in UAT and migration
• System Health Monitoring
• Execution of minor / routine technical activities

JOB SPECIFICATIONS:

• Degree in Computer Science, Information Technology, Engineering or equivalent
• Certification in Linux administration
• Minimum 4 + years 24/7 SNOC and Customer handling experience in IT,ISP or Telecom Operations
• Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms
• Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark
• Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
• High Proficiency in English (both written and verbal)
• Ability to work in a fast-paced environment
• Willing to learn new technologies
• Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
• Able to work on his/her own initiative
• Interpersonal skills
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be responsible for the end-to-end recruitment and selection programs for the company. you will be responsible for finding, recruiting, hiring and retaining talented candidates. The incumbent oversees the relationship with the all departments to fulfil the recruitment need

DUTIES AND RESPONSIBILITIES:

• Plan, assist and execute end-to-end recruitment processes to ensure a positive experience for the candidate too
• Ensure smooth coordination with the Line Manager/ Head of the department to fill in the vacant position within specified ‘Time to Fill”
• Create and post new job requisitions
• Ensure close coordination with the candidates throughout the process to know about the clear expectations of both parties, Candidate and Line manager too
• Source qualified candidates for International and Local positions via job sites, online channels, such as LinkedIn and other professional networks
• Maintain accurate tracking of candidate on “Applicant tracking sheet” for International and national positions
• Proper folder creation on official company’s tool against each vacant position for batch creation and sharing with the concerned Line manager as per the process
• Create job descriptions and interview questions that reflect the requirements for each position
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Keep record of all forms, tests/ questionnaires utilized throughout the talent acquisition and onboarding process to share with concerened Line manager and Line manager

JOB SPECIFICATIONS:

• Master/Bachelor's Degree in Business administration majors; Human resources, Marketing from accredited university
• Must have done internship in relevant role
• Knowledge of Applicant Tracking Systems would be a plus
• Experience or knowledge of using LinkedIn Talent Solutions to proactively source candidates would be a plus
• Strong verbal and written communication skills is mandatory

KEY PERFORMANCE INDICATORS:

• Time to fill
• Onboarding and orientation
• Optimization and transformation in international/local hiring process
• Connection building

CONTACT WITH OTHERS:

• INTERNAL    :   Every Dept. in the origination
• EXTERNAL    :  

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The job responsibility will be to achieve target through your team within an assigned time period, managing and mentoring the commercial team. The person in this role must have good eyes on the current trends and future forecasting of the market, directs the department accordingly and devise the strategy to increase overall company growth through sales.

DUTIES AND RESPONSIBILITIES:

• Setting up strategies to attain set margins and drive business
• Setting SMART sales targets with Go and Get It” Attitude & achieving annual margins sets by the company
• Finding new destinations where company can have strategic advantage through management contacts
• Acquiring information of possible prospective customers and analyzing the available information against company’s standards and offerings
• Develop relationships with key buyers/customers & inculcate same approach to achieve the same relationship
• Present Innovative ideas that suggests new service offerings, leading to new and improved revenue opportunities for the business as well as a competitive advantage
• Conducts proactive sales activities, including pre and post-sales service requirements
• Imparting relevant field knowledge among the team
• Team involvement in all departmental activities including planning, execution and follow up
• Developing the sales culture of putting in hard grind day in day out
• Ensure continuous products development with competitive edge
• Ensure close coordination with relevant departments for smooth management of business processes
• Accept responsibility for success and failures
• Significant understanding of business decisions
• Clearly communicates what is expected from team members

JOB SPECIFICATIONS:

• Masters Bachelor’s in Business from an accredited university.
• 6 years of relevant experience.
• A2P Messaging market knowledge is a plus, especially in MENA & Europe region
• He/she should be a sales champion themselves and must have the required personality to get 100% out of his/her team.
• The candidate should have a clear understanding of running a high performance sales team.
• Excellent command on MS Office suite

KEY PERFORMANCE INDICATORS:

• Sales Forecasting
• Target achievement
• YOY/MOM Revenue & Margin growth
• Team management
• Analytical Skills

CONTACT WITH OTHERS:

• INTERNAL    :   NOC, Finance, Admin, HR
• EXTERNAL    :  AM’s & NOC Department of customers/Suppliers

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be responsible to assist Senior Executive-Compensation & Benefits in planning, designing, implementation and compliance of compensation & benefits program. Maintaining accurate and timely record of Comp & benefits program.

DUTIES AND RESPONSIBILITIES:

• Assist in smooth processing, execution and data maintenance of Group Health & Insurance programs
• Update details of new joiners on EOBI portal
• Maintain employee attendance record as per the company’s policy & procedure
• Maintain employee files in hard & soft copy
• Maintain record of all Comp & Ben programs in hard and soft copy with zero error
• Manage and maintain accurate record of OPD claims while ensuring compliance of company’s OPD policy
• Researches and compares incentive/benefits plans offered by demographically comparable organizations, makes recommendations for improvements
• Assessment of the employees' needs by means of different elevation methods and techniques
• Assist in monthly payroll data and compliance to the EOBI
• Assist in conducting employee satisfaction surveys
• Performs other related duties as assigned
• Performs other major/minor tasks as per the job need or instructed by the line manager
• Coordinate with Finance department to ensure smooth coordination and accuracy in company’s financial data/reports

JOB SPECIFICATIONS:

• Masters or Bachelor’s degree in HR from an accredited university
• 3-6 years of experience in IT/Telecommunication industry at similar capacity
• Professional level command on MS Office
• Knowledge of workforce management portals/tools
• Flexible to work with cross-cultural teams and in different time zones
• Excellent interpersonal, presentation and analytical skills
• Critical thinking approach and team player is a must

CONTACT WITH OTHERS:

• INTERNAL    :   All departments as per need
• EXTERNAL    :  Third parties (i.e. insurance companies, EOBI & Social Security institutes, PASHA)

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The incumbent shall be primarily responsible to work revamping the finance function by implementing an off the shelf or bespoke accounting system fully integrated with existing softwares. He/she will be required to review the business processes and prepare detailed document with complete structure for overall finance organization and CRM to track KPIs. Preparing a detailed RFP/RFQ in first three months to source or onboard a software solution that best fit the organization needs. Responsible to track the project time line for test run and go live.

DUTIES AND RESPONSIBILITIES:

• Preparing design structure and transaction flow charts after taking feedback from the teams
• Working closely with stakeholders to understand the system integrations requirement
• Preparing need assessment document with objective to have efficient process with reliable and timely reporting
• Preparing detailed budgets for the required resources, presenting the same to management for approval
• Preparing detailed RFP/RFQ/EOI document for technology partners
• Preparing a scoring model to evaluate that RFP/RFQ/EOI to find out the best fit solution
• Comparing the submitted proposals on cost & quality metrics
• Working as bridge between end user and technology partner to smoothly deliver the project
• Managing and documenting the test run and training the users
• Managing, documenting and solving the post implementation issues
• Work as transformation partner for continuous improvement in the system

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree (preferably in Finance or IT), ACA, ACMA or ACCA
• Must have overall 4-5 years of software implementations, solving pre and post implementation issues
• Tech-savy and fascinated to learn how to translate business processes and requirements to bring operational synergies
• Wellversed with integration of different plateforms through APIs
• Hands-on with advanced level knowledge of different tools and methodologies used in implementations
• Good written communications skills with proven track record of document/policy write up
• Good listener with the ability to critically evaluate a business process
• Confident to work with senior management
• Excellent time management skills to meet deadlines
• Proactive, team player dynamic, encouraging and not afraid to be outside of comfort zone.
• Excellent command on MS Office suite

KEY PERFORMANCE INDICATORS:

• All deadlines should be met with high quality
• Timely escalation of issues with a proactive approach
• Analyze the existing business process, work diligently to achieve operational excellence across the organization

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The role might lead to permanent job provided that incumbent prove this during his/her first three months that he/she is best fit for the organization and the role. The incumbent would be responsible for recording transactions in accounting system for any assigned customer. This role will be reporting to Asst. Manager Finance

DUTIES AND RESPONSIBILITIES:

• Recording all transactions in accounting system on timely basis
• Keep record of all accounting documents in a systematic manner in soft & hard form as per requirement
• Assist in preparation of monthly reports as per regulatory framework
• Correspondence with clients/vendors and addressing their queries in a timely manner
• Responsible for timely month end closing in record to report cycle as per reporting calendar
• Preparation of Bank Reconciliation Statement and Customer/Vendor Reconciliation & management
• Any other task assigned by the line manager

JOB SPECIFICATIONS:

• MBA/M. Com or fresh ACCA affiliate or ACMA from accredited university.
• Fresh in experience

LOCATION

• Corporate Office, I-9/3, Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The NOC Engineer is responsible for 24x7 NMS, Ticket management & all communications with Global Telecom client NOCs and Messaging Business Units. Spanning the entire system.

DUTIES AND RESPONSIBILITIES:

• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
• Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
• Follow-up with responsible departments for resolving escalated/pending alarms.
• Logging of Tickets on the Ticketing System
• Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards
• Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
• Preliminary investigation, classification, and acknowledgement to the respective clients, of all opened tickets as per SOP
• Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis
• Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution
• Assistance in technical operations, maintenance, clients’ installations, and upgrades 24x7 activities, such as but not limited to:
• Assistance in UAT and migration
• System Health Monitoring
• Execution of minor / routine technical activates

JOB SPECIFICATIONS:

• Degree in Computer Science, Information Technology, Engineering or equivalent
• Certification in Linux administration
• Minimum 2-year 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
• Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms
• Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark
• Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
• High Proficiency in English (both written and verbal)
• Ability to work in a fast-paced environment
• Willing to learn new technologies
• Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
• Able to work on his/her own initiative
• Interpersonal skills
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)

KPIs:

• Ensure 99.9% uptime application
• Escalating issues 24/7 until resolution is met

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

If you are an energetic and passionate sales resource, then we are definitely looking for you. The role is ideally suited for someone who loves to take challenges that promise to dwell upon innovation and modernization. The role also presents interesting challenges, newer problems to solve and adopt modern ways of work. Sales lead generation & data gathering is a key part which is to start from scratch to develop the market.

DUTIES AND RESPONSIBILITIES:

• Customer development, sales lead generation and revenue growth
• Follow the route to capture each market segment
• Identification of tier wise opportunity in market – tapping each tier to generate sales leads
• Relationship management and retention of customers
• Follow route to market strategy and designated route
• Drive sales through KPI’s management – build a performance driven sales culture
• Categorization of potential customer, customer segmentation and building relationships with every account
• Credit management and risk minimization keeping in view potential of respective account
• Effective utilization of sales tools for maximizing sales and achieving targets
• Engaging himself to capture on job market data / client information as a part of sales process
• Periodic market research and competition analysis
• Ensure data integrity with respect to customer and market.

JOB SPECIFICATIONS:

• Masters/ Bachelors degree in Business (Majors- Sales and Marketing)
• 1-4 years of relevant work experience in sales
• Must have on ground sales experience of twin cities market
• Must have strong market relations
• Must know how to use sales app in mobile device
• Ability to develop and manage market network
• Should have strong negotiation & communication skills
• Excellent presentation skills with the ability to establish effective relationships with the market

CONTACT WITH OTHERS:

• INTERNAL    :    Sales – Operation – Finance
• EXTERNAL    :  Customer and Market

LOCATION

• Corporate Office, I-9/3 Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

Passionate “Corporate sales manager” is required to build and maintain positive relationship with high-value accounts. The ideal incumbent shall be the high-performing individual who shall devise a practical plan and right channel strategy for customer acquisition and ensuring revenue growth. Clients visits and proposal meetings with customers shall be mandatory to achieve targets. The incumbent shall be responsible for maximizing sales, crafting sales plans and presenting those plans to the HOD.

DUTIES AND RESPONSIBILITIES:

• Develop robust corporate plan to target corporate segment specifically to SMS market.
• Deliver sales pitches and presentations to clients, highlighting the benefits of a product to influence purchase
• Contact customers via emails and phone calls to schedule in-person meeting for demos
• Communicate with customers to identify their requirements and assist them with selecting appropriate products that meet their specifications
• Motivate and guide sales teams to improve performance and achieve set goals
• Monitor the activities of sales personnel to assess performance and productivity
• Assign and designate sales quotas and territories to staff according to individual potential
• Collaborate with marketing & sales team to develop and implement plans effective for enhancing sales and overall company performance
• Initiate market surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide daily reports to the line manager
• Ensure provision of proper after sales support and services to the clients
• Prepare and present periodic budgets/sales forecast to the line manager and senior management
• Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.

JOB SPECIFICATIONS:

• Masters/Bachelor’s degree in Business Administration, majors in Marketing from accredited university.
• Must have overall 06 years of experience in sms or telecom industry, 2-3 years of skills at similar capacity
• Must have expertise on excel, PowerPoint and sales automation tool.
• Must have knowledge of area, corporate segment for twin cities
• Ability to communicate clearly
• Should have skills to convince and negotiate
• Excellent presentation skills with the ability to facilitate the customer queries

KEY PERFORMANCE INDICATORS:

• Potential corporate customers (Islamabad / Rawalpindi)
• Customer acquisition
• Customer retention
• Volumes and value delivery

CONTACT WITH OTHERS:

• INTERNAL    :    Sales – Operation(Technical) – Finance – Marketing
• EXTERNAL    :   Customers – Stakeholders – PTA – Operators

LOCATION

• Islamabad

APPLY NOW

• at careers@zetatech.com.pk

ROLE SUMMARY:

The “Service Center Engineer” will be responsible for Handling Basic Tickets as per in house Applications/Systems basic understanding, respond to Customer’s requests raised via email

DUTIES AND RESPONSIBILITIES:
CUSTOMER SUPPORT:

• Respond to Customer’s requests raised via email
• Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards
• Handling basic Tickets as per in house Applications/Systems basic understanding
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis

NMS MONITORING (BASICS):

• Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams
• Investigate and compile data on repetitive alarms
• Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead
• Follow up with responsible persons for resolving escalated/pending alarms

JOB SPECIFICATIONS:

• Bachelor’s degree in BSCS, BSSE, Telecom Engineering from accredited university
• Microsoft Excel/Word proficiency, Good English Communication, Professional Email ethics
• ITIL (Incident/Change Management) understanding, Understanding/Skills in Networks/GSM/SS7 (particularly SMS) is a plus
• Up to 1 year 1st line support / Customer Support experience in IT/Telecom Industry’s Operations

LOCATION

• Islamabad

ROLE SUMMARY:

Reporting to the Quality Assurance Manager, the Back-End QA Engineer will work within the Technology Department of Zeta. They will be responsible to ensure that test automation targets and measures are achieved. Works closely with Software Developers, Product Owner, Stakeholders, architecture and Operations teams and any other department affected by the product under test. Understand all the aspects of the business that the product under test is connected to. Implements (either through scripting or programming) Automated Test Cases based on test case definition. The incumbent will be responsible to generate, evaluate and publish automated reports. Contributes to maintain a productive and collaborative work environment.

DUTIES AND RESPONSIBILITIES:

• Responsible for testing complex features which includes
• Collect, identify and document testing requirements
• Create and maintain test specifications and test plan documents
• Design the test scenarios with complete understanding of the end to end solution and customer use cases
• Configure the environment to run the tests
• Develop automated tests based on the test specifications and test plans
• Run manual tests to reach testing completeness
• Collaborate with other teams to analyses any software defects
• Report such defects accurately including all the steps and information require to replicate the issues identified
• Continuously review and improve the tests
• Provide realistic estimates for deliverables while ensuring that projects remain on target to meet agreed deadlines
• Ensure that requirements stated in Product Design document are correct, unambiguous, and verifiable
• Co-ordinate with product owners and development teams to ensure the qualitative delivery of the systems to be developed and according to the specified requirements
• Responsible for testing both Functional and Non-Functional Requirements
• Benchmark best practices as part of quality process management and improvements
• Maintain and improve test frameworks to satisfy automation and reporting
• Interact with various stakeholders to simulate customer scenarios which help validate the product
• Work effectively in a fast-paced and constantly changing environment
• Communicate effectively with all stakeholders
• Delivers in accordance with agreed scope, acceptance criteria, time, financial and quality measures
• Reports and escalates in a timely manner during project
• Identify risk in his/her business and take responsibility for reporting risks in a timely, open and appropriate manner

JOB SPECIFICATIONS:

• Passion for QA and knack for identifying test that break code
• First or Post-Graduate Degree in Computer Science, IT, Engineering or equivalent with 4 years plus experience in similar role
• Experience in use of Selenium, Jmeter, Postman, Cucumber and other testing frameworks
• Working experience testing high throughput applications using RabbitMQ, Kafka, Redis, Memcached
• Working experience with programming languages such as Java, C++ and strong grasp of operating systems concepts
• Strong understanding of algorithms and data structures
• Ability to understand and learn complex protocols
• Understanding of database fundamentals and SQL Querying
• Familiarity scripting languages, such as Python, Perl, PHP or Bash
• Programming experience on Linux / UNIX environment
• Working Knowledge of Docker or any other containerization technology
• Prior experience in testing enterprise Back-End applications/micro services
• Excellent interpersonal, written and oral communication skills. Ability to collaborate effectively with inter-disciplinary teams and management
• Fosters an environment of teamwork and encourages innovation
• Motivated self-starter, with a high capacity for rapid learning and meticulous attention to detail
• Basic knowledge of TCP/IP fundamentals
• Knowledge of international IT and Mobile Telecom standards and protocols – Signaling System No. 7 (SS7), DIAMETER, SMPP, IMS will be considered as an asset
• Strong work ethics – with a passion towards achieving high precision and quality of work produced. Reliable time keeping and attendance.

INTERPERSONAL SKILLS:

• High level of initiative and self-motivated
• Team player
• Strong analytic skills
• Excellent attention to details
• Result oriented.
• Excellent interpersonal and communication skills (verbal & written) and fluency in English to facilitate communication with colleagues and external parties.
• Motivated, self-starter, problem solver with the ability to work independently.
• Ability to successfully work under tight project deadlines

LOCATION

• Islamabad

ROLE SUMMARY:

The “HR Executive” is responsible to optimize and bring efficiency in HR operations, functions and system management. Manage and administrator employee lifecycle to systemize & automize the HR processes. The incumbent must be a people’s person, good listener and detail oriented to keep a record of confidential data by ensuring secrecy at all levels.

DUTIES AND RESPONSIBILITIES:

• Manage and improve daily operations of the HR department
• HR processes re-engineering
• Maintain & organize HR data base as per ISO standards to ensure correct record keeping of all employees and employment related information as required
• Ensure employee profiles are maintained in soft copy and hard copy as well
• All required documents as per the checklist & company policy should be attached in each employee profile
• Learn, manage and participate in Training & development activities/programs, compensation & benefits processing, employee career developmental plans, employee onboarding and orientation process, organizational development plans and etc.
• Review and analyze organizational policies, compensation and benefits & employee progression plans
• Ensure flawless performance management system and processes
• Prepare reports of bonus calculations and process disbursement after HOD’s approval
• Maintain attendance record of all employees and automate attendance management system as per the policy and legal requirements
• Ensure error free attendance record, promote discipline and punctuality among employees
• Keep latest knowledge of national & international employment laws and policies
• Measure employee retention and turnover rates
• Keep latest Pasha/relevant salary surveys record and prepare reports for salary surveys
• Learn and develop HR procedures, implement best HR practices and optimize HR functions
• Monitor and improve CSR activities & initiatives
• Participate in organizing and executing employee engagement activities and official events
• learn and acquire knowledge of Standard Operating Procedures & departmental KPIs for better execution of the departmental duties
• Manage T&D, employee engagement, annual events budget
• Learn and follow official written and verbal smooth coordination within the department/company to eliminate communication barriers
• Prepare and get employment/services contracts signed by all eligible candidates after line manager/HOD’s approval, as per the company policy and official procedure, by ensuring its document control mechanism
• Prepare and issue letters after line manager/HOD’s approval as per the company policy and procedure
• Prepare drafts and circulate official circulars, notices and announcements on time
• Facilitate in ISO audits
• Any major or minor duty assigned by the line manager /Head of the department

JOB SPECIFICATIONS:

• Masters/ Bachelor’s degree in HR from HEC recognized university
• Must have at least 2-4 years of experience, 1-2 years of experience in IT/Telecom services industry at similar capacity
• Must have expertise on MS Office
• Must have knowledge of ERP/Workspace software’s
• Ability to work in fast paced environment
• Should have ability to work on close deadlines
• Flexible to work on cross-cultural time zones
• Excellent presentation skills

KEY PERFORMANCE INDICATORS:

• Absenteeism rate – Evaluate the engagement of employees
• Overtime Hours- evaluate employee’s workload
• Training cost – Evaluate the investment in employees
• Employee Productivity – Track effectiveness of workforce
• Average time stay – Track and improve employee stay in company
• Talent management & satisfaction – Track employee satisfaction at job role /work environment/culture

CONTACT WITH OTHERS:

• INTERNAL    :    All departments as per need
• EXTERNAL    :   Third parties (i.e. recruiter, insurance companies, EOBI & Social Security institutes, PASHA)

LOCATION

• Islamabad

ROLE SUMMARY:

Management Trainee Officer role is a 6 months comprehensive training program that helps individual in gaining knowledge and experience. The candidate receives training in all the aspects of the department including Marketing, coordination, employee data management, compensation & benefits & bringing innovation. The candidate will be responsible for planning social media calendars, creating social media posts, and assisting the HR Team to plan engagement activities while considering cost effectiveness, brainstorming campaigns.

DUTIES AND RESPONSIBILITIES:

• Completing the tasks and duties assigned during the course of training Period.
• Observe and learn from experienced workers to acquire knowledge of standard operating procedures for better execution of the departmental duties.
• Working in teams to achieve higher goals.
• Maintaining office culture.
• Providing quality work.
• Maintaining professional relation with the customers.
• Coordinating with each other so that there are no communication barriers.
• Establish and maintain good relations with the internal and external stakeholders and vendors.
• To prepare a written summary/report about the training he/she had gone through in that specific department or area

KEY PERFORMANCE INDICATORS:

• Sales Lead Generation
• Tele-sales
• Analytical Skills
• Up –selling
• Key customer Management
• Relationship Building

CONTACT WITH OTHERS:

• INTERNAL    :   Sales team / Business development / Digital Marketing
• EXTERNAL    :   Corporate Customers / Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA, BBA, B.com
• Experience(Min. years)   :    2-3+ years in Tele-sales / Business Development

CANDIDATE SPECIFICATIONS:

The candidate should have a clear understanding of business development through tele-sales, customer’s management, up-selling, sales lead generation through calls and emails.

LOCATION

• Islamabad

ROLE SUMMARY:

Approaching potential customers through calls and emails. Sales lead generations, Up-selling, relationship building with current and prospective customers, Customer analysis, competition information.

DUTIES AND RESPONSIBILITIES:

• Monthly sales target achievement – revenue and volume generation
• Finding and maintaining a data base of customers, addresses, contact etc.
• Finding potential customers (Corporate accounts) through internet, social media and valuable sources.
• Generating sales from prospective and current customer(top-ups) in order to achieve daily sales target
• Maintaining a record of customer feedback and sharing it with core sales team
• Generating sales through cold calling
• Maintain a long term relationship with customer
• Emailing and calling to prospective clients using a data base to conversion and selling
• Responding to queries from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls/emails and sales and record useful information
• Maintaining a record of competition, SMS industry comparison and analysis
• Coordination with telecom operator’s team in order for smooth campaign execution
• Coordination with sales team to handover them the sales lead in order to close the complete sales loop.
• Coordination with digital marketing department for sales lead generation.

KEY PERFORMANCE INDICATORS:

• Sales Lead Generation
• Tele-sales
• Analytical Skills
• Up –selling
• Key customer Management
• Relationship Building

CONTACT WITH OTHERS:

• INTERNAL    :   Sales team / Business development / Digital Marketing
• EXTERNAL    :   Corporate Customers / Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA, BBA, B.com
• Experience(Min. years)   :    2-3+ years in Tele-sales / Business Development

CANDIDATE SPECIFICATIONS:

The candidate should have a clear understanding of business development through tele-sales, customer’s management, up-selling, sales lead generation through calls and emails.

LOCATION

• Islamabad

DUTIES AND RESPONSIBILITIES:

• Monitoring of all IT equipment Local and Offshore.
• Renew IT registrations proactively. (PTA, PSEB, CVAS, IP Whitelisting etc.)
• Installation / configuration of computer hardware, operating systems and applications.
• Monitoring daily IT operations, including server hardware, software and operating systems.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Replacing parts as required
• Ensure all the CCTV surveillance security cameras and its network, recordings are up and in running condition.
• Fully support, configure, maintain and upgrade local and production servers on remote locations.
• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Responsible for Domain, Wi‐Fi, and Storage Network.
• Performs staff training in the operation of computer hardware and software.
• Perform disaster recovery operations and data backups when required.
• Maintains an awareness of the developments and innovations in technology.
• Effectively use and manage E‐ learning tools and incorporate them in IT.
• Determine and troubleshoot technology services for users.
• Responsible for Firewall, Routers and Switches configuration/maintenance.
• Coordinate and collaborate with Line Manager for technical issues/solutions.

REQUIRED SKILLS:

• Must have hands-on experience on Active Directory
• Must have worked on ROAMING Profiles
• Should have worked in a high availability environment
• Should be familiar with securing a network
• CCNA, CCNP, MCSE, MCITP or MCSA certified.
• Minimum 3 years’ experience as a System / Network Administrator
• Experience in Windows Server 2012/<2016>
• Anti-virus installation, clean up and protective measures
• Ability to learn new tools as required
• 3+ years’ recent experience in Networking.
• 3+ years’ experience with Windows Server operating systems & technologies
• Working experience of setting and implementation of Data Center and its Operation
• Advanced knowledge of Windows Server (2012/2016/2019) /desktop Operating Systems (Windows 10),
• Managing deployments/rollouts
• A solid understanding of LAN/WAN networking
• Active Directory/LDAP user and group administration
• Ability to troubleshoot network issues including backbone infrastructure issues
• Strong communication and documentation skills
• Positive, self-motivated individual who can complete tasks independently

KEY PERFORMANCE INDICATORS:

• Customer Support
• Data backups
• Trouble shooting
• Diagnosing
• Familiar with System
• Analytical Skills

CONTACT WITH OTHERS:

• INTERNAL    :   All Departments of the company
• EXTERNAL    :   PTA, Vendors, Other Governing Bodies

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   BCS, BSCS, BSIT, BSCE, MCS, MSCS, MSIT.
• Experience(Min. years)   :    Up to 6 Years

LOCATION

• Islamabad

ROLE SUMMARY:

We are looking to setup a team that will be our connection to the business world using telephone or any social media too. The purpose of this team will be two folds – to promote ourselves in the newer medias intelligently and keep our message alive and to connect to our customers to support the sales team and to get information from time to time. This job relates to the individual that will setup the team, train them and will lead them. Due to the dual nature of work, this work stream will have a mix of sales and awareness KPIs. Management of company presence on tools like Facebook, twitter, LinkedIn, Instagram etc. and being able to generate attractive content to keep us active in this social space.

DUTIES AND RESPONSIBILITIES: :

• Setup digital marketing department and lead it effectively
• Setup a mechanism where the team interacts with new/existing customers to increase sales (phone)
• Forwarding sales lead generated through social media to respective sales agent
• Design digital media campaigns that align with business goals
• Coordinate the creation of digital content (e.g. website, blogs, press releases, and social media pages) with other teams
• Establish the brand's web presence to boost brand awareness
• Liaise with Sales and Product development teams to ensure brand consistency
• Maintain and manage all our social media channels
• Regularly track and get insights into competitor’s strategies
• Stay up-to-date with digital media technologies and latest trends

KEY PERFORMANCE INDICATORS:

• Sales target delivery
• Digital content creation
• Boosting brand awareness
• Content qualification and presentation
• Telesales team management

CONTACT WITH OTHERS:

• INTERNAL    :   Tele-sales team / Field-sales team / Technical team
• EXTERNAL    :   Corporate Customers / Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA or equivalent
• Experience(Min. years)   :    3-4+ years in Digital Media Marketing

CANDIDATE SPECIFICATIONS:

Suited for someone with an open and friendly personality – who likes to talk and engage people. Should know the basic stuff related to telemarketing and is able to transfer the knowledge to the team. The candidate should have a clear understanding of digital marketing, lead generation through social channels, managing telesales department.

LOCATION

• Islamabad

ROLE SUMMARY:

The Digital Marketing intern is responsible for planning social media calendars, creating social media posts, and assisting the HR Team to plan engagement activities while considering cost effectiveness, brainstorming campaigns.

DUTIES AND RESPONSIBILITIES: :

• Manage the social media calendar
• Brainstorm campaign ideas
• Design post for various social media platforms such as Facebook, Instagram, and LinkedIn
• Analyze analytics to gauge the success of campaigns

REQUIREMENTS:

• Excellent knowledge of social media platforms
• Knowledge of tools
• Creative mindset
• Ability to multitask
• Ability to work in a team
• Prior experience with marketing or social media would be a plus

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   Bachelors
• Experience(Min. years)   :    Fresh

LOCATION

• Islamabad

ROLE SUMMARY :

If you are an energetic and passionate sales resource, then we are definitely looking for you. The role is ideally suited for someone who loves to take challenges that promise to dwell upon innovation and modernization. The role also presents interesting challenges, newer problems to solve and adopt modern ways of work. Sales lead generation & data gathering is a key part which is to start from scratch to develop the market.

DUTIES AND RESPONSIBILITIES:

• Customer development, sales lead generation and revenue growth
• Follow the route to capture each market segment
• Identification of tier wise opportunity in market – tapping each tier to generate sales leads
• Relationship management and retention of customers
• Follow route to market strategy and designated route
• Drive sales through KPI’s management – build a performance driven sales culture
• Categorization of potential customer, customer segmentation and building relationships with every account
• Credit management and risk minimization keeping in view potential of respective account
• Effective utilization of sales tools for maximizing sales and achieving targets
• Engaging himself to capture on job market data / client information as a part of sales process
• Periodic market research and competition analysis
• Ensure data integrity with respect to customer and market.
• Delivery of monthly sales volume and KPI

KEY SKILLS:

• Must have on ground sales experience of twin cities market
• Must have strong market relations
• Must know how to use sales app in mobile device
• Ability to develop and manage market network
• Should have strong negotiation & communication skills
• Excellent presentation skills with the ability to establish effective relationships with the market

CONTACT WITH OTHERS:

• INTERNAL    :   Sales – Operation – Finance
• EXTERNAL    :   Customer and Market

QUALIFICATION AND EXPERIENCE:

• Educational / Academic Qualification   :   Bachelors
• Experience(Min. years)   :    2-4 years

Candidate Specification:

• Candidate should have clear understanding of sales, customer development, market development, sales automation, KPI’s delivery

LOCATION

• Islamabad