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Executive NOC

Role Summary

Executive – NOC is responsible for monitoring and supporting managed network elements and services using real time monitoring tools while ensuring service level goals. Moreover, Problem identification, ticketing, and basic troubleshooting of network systems, specifically focused on A2P messaging platform. This position requires a 24/7 operation and may include varied start times and days off.

Duties And Responsibilities

  • The candidate will be mainly looking after Operations and Maintenance, Fault Management of Digital & Messaging Solution
  • Will be responsible to extend FLM (first line of maintenance) support to commercial clients and internal stake holders
  • Monitoring and escalation of network elements, faults, network services and live traffic
  • Perform proactive network element status and health checks as part of normal surveillance activities
  • Work to ensure Service Level goals for alarms, tickets, calls and emails are met
  • Management reporting as per the requirement
  • Uphold a good understanding of all NOC processes and implement them appropriately
  • Should comply with all the departmental Standard Operating Procedures (SOPs) during the execution of tasks

Job Specifications

  • Masters/Bachelor’s degree in B.E (Computer/Electrical/Electronics/Communication/Telecom) from accredited university
  • 1-2 years of experience in NOC or VAS
  • Good working knowledge of VAS A2P Messaging platforms with clear understanding of end to end call flows
  • Good working knowledge of IP and Signaling Protocol of SMPP, TCP/IP and API working with REST, SOAP APIs.
  • Work experience with monitoring tools like Grafana and Zabbix
  • Basic knowledge of Linux & Databases
  • Good written and verbal communication skills to communicate with clients and stakeholders
  • Ability to manage multiple priorities and tasks
  • Problem solving with positive mind set
  • Drive for results and continuously evolve with good analytical approach
  • Should be able to promote the department and technology portfolio with professionalism



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