zeta

Network Support Engineer

Role Summary

As a NOC Engineer, you will be responsible for managing escalations from Level 1 staff and troubleshooting deeper network issues impacting CLS operations. You’ll maintain critical infrastructure and serve as a liaison with third-party vendors for advanced diagnostics.

Duties And Responsibilities

  • Handle escalated tickets from Level 1 and perform second-level troubleshooting.
  • Analyze routing and switching issues involving BGP, OSPF, VLANs, ACLs, and MPLS.
  • Monitor logs, packet captures, and configuration audits to resolve service-impacting incidents.
  • Configure and maintain routers, switches, firewalls, and transport equipment.
  • Coordinate with vendors for hardware/software support and RMAs.
  • Create and maintain SOPs and technical documentation.
  • Support planned maintenance windows and change implementation activities.

Job Specifications

  • 3+ years of experience in network operations or ISP infrastructure roles.
  • Strong command over IP routing protocols and Layer 2/3 network technologies.
  • Experience with Huawei, Cisco, Juniper, or equivalent equipment.
  • Exposure to transmission and transport technologies (DWDM, SDH, etc.) is a plus.
  • Certifications such as HCIP, CCNP, JNCIS, or equivalent preferred.

Location

Corporate Office, I-9/3, Islamabad
No. of position: 1

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